- ASM Research, An Accenture Federal Services Company (Fairfax, VA)
- …degree in Information Technology preferred. + -5-8 years in customer support or help desk for personal computers and software applications + -5+ year(s) ... and requests. As the entry point for customer's, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
- Atrium Hospitality (Norfolk, VA)
- …Atrium's community service and volunteer programs. **What You Will Do** + Oversee front desk operations and step in as the go-to problem solver for guests and ... amount of charm. + Support and train new front desk team members-you're the friendly coach they'll thank later....and professionally (bonus points if they leave smiling). + Help manage daily tasks like event sheet distribution, business… more
- Huntington Ingalls Industries (Springfield, VA)
- …Anticipated Salary Range: $40,562.00 - $65,000.00 Security Clearance: TS/SCI Level of Experience: Mid This opportunity resides with Warfare Systems ... Intelligence division, which plays a critical role in supporting Enterprise- Level Security and Modernization efforts across IT infrastructure, cybersecurity,… more
- GovCIO (Richmond, VA)
- …supplemental hands-on desk -side support when required. + Meet contractual Service Level Agreements (SLAs) in regards to speed to answer, first call resolution, ... **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to...can't do it alone. We need great people to help us do great things - for our customers,… more
- GovCIO (Alexandria, VA)
- **Overview** GovCIO is currently hiring for a SIPR Service Desk Specialist. This position is located in Alexandria, VA and is an on-site position. ... can't do it alone. We need great people to help us do great things - for our customers,...history (past 7 years) + Verification of your highest level of education + Verification of your employment history… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …or more operating systems. + Understand all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems. + ... **Req ID:** RQ206477 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret...Provide IT Service Management functions and first level troubleshooting to all customers. + Use procedures to… more
- EPS Corporation (Dahlgren, VA)
- … Support. + Hands-on experience withBMC Remedy,ServiceNow, or similar help desk management tools. + Must meetDoD IAT Level IIIcertification requirements (eg, ... team. The ideal candidate will have a strong background in Federal or DoD help desk environments and a proven track record of delivering exceptional technical… more
- CACI International (VA)
- …+ Conduct/support recurring Knowledge Transfer sessions for Level 1 and Level 2 Help Desk staff on the new solutions. + Support communication activities, ... as needed, related to the system solution, such as release notes and knowledge base articles, and content for End-User facing websites/portals. + Ensure all end user documentation meets US Federal and Program Accessibility guidelines and requirements (WCAG 508… more
- Navy Exchange Services (NEX) (Virginia Beach, VA)
- …CENTER) Location: United States-Virginia-Virginia Beach Job Number: 250003P5 Job Summary: IT help desk intern will provide first- level technical support ... troubleshooting hardware software and network issues via phone email or chat. The primary responsibility is to resolve common problems efficiently or escalate complex incidents to specialized support teams ensuring minimal disruption for users and systems.… more
- NANA Regional Corporation (Arlington, VA)
- …environment. + Develop expertise in the software tools. + Travel up to 25% to deliver training. ** Help Desk Support:** + Provide Tier I and Tier II help ... to assist our government client in achieving a high level of proficiency in utilizing analytical resources to fulfill...of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the… more