- Leidos (Norfolk, VA)
- …OS, version 10. *Experience with HP Service Manager, Remedy, or similar Service/ Help Desk ticket management software. *Basic network troubleshooting skills. ... the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk , and data transport. Ultimately, Leidos will support the Navy in… more
- SAIC (Reston, VA)
- …the following task areas: + Program and Task Management + Customer Experience, including Help Desk and Deskside Support + Cloud and Digital Environments + IT ... to fill. Minimum requirements will vary based on role, level , education and experience. **SAFe certifications and/or experience are...and some may be remote, with the exception of Help Desk , Deskside Support, and select Infrastructure… more
- US Courts (Alexandria, VA)
- …and the US Probation Office. The Temporary Information Technology Technician II provides IT help desk support for end users along with technical support in ... and configuring hardware and software programs. Responsibilities Respond to help desk calls and emails, log computer...subject matter expert may be escalated to the next level ; Utilize and maintain service desk management… more
- Chenega Corporation (Springfield, VA)
- …for all support calls received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for all requests ... operations by leveraging cutting-edge technology and take your career to the next level ! Chenega Agile Real-Time Solutions (CARS) was created with the purpose of… more
- Koniag Government Services (Chantilly, VA)
- …call center management experience + HDI Support Center Manager (HDI-SCM) or HDI Help Desk Manager (HDI-HDM) certification required + Proven track record of ... customer experience + Ensure compliance with applicable regulations and service level agreements + Participate in disaster recovery planning and business continuity… more
- TD Bank (Vienna, VA)
- …+ Leads the development, maintenance, and enhancement of policies, procedures, and desk - level controls to comply with regulatory and firm requirements + ... is responsible for the strategic and operational oversight of the trading desk , ensuring adherence to regulatory requirements, risk management practices, and timely… more
- AeroVironment (Manassas, VA)
- …teams across the CIO org, support compliance for the Enterprise, manage the Cyber help desk , develop processes and maintain documentation, and work with IT and ... Cyber Security Analyst II is a crucial junior to mid- level contributor that is required to operate with managerial...procedures, and requirement are met + Tier 2 Cyber help desk duties, including handling issue escalation… more
- Public Consulting Group (Richmond, VA)
- …against documented specifications. + Build rapport and elicit problem details from help desk customers. + Prioritize and schedule incidents. Escalate incidents ... visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced...Our support center empowers best practice education solutions that help schools better meet the needs of struggling students… more
- UIC Government Services and the Bowhead Family of Companies (Norfolk, VA)
- …defects, validate requirements, and support functional enhancements. + Utilize the National Help Desk Service Manager (NHDSM) or similar ticketing system to ... relevant. + Documented customer service experience, preferably with experience in the National Help Desk Service Manager (NHDSM) or a similar system + Ability… more
- Deloitte (Rosslyn, VA)
- …for Core Risk Managers. Both functions are described in detail below. + Deal Desk Support, Contracting, and Negotiations + Assist with deal desk and contract ... and delivery to act as a strategic advisor to help optimize deal flow along with sales and contracting...a given timeframe + Experience working directly with senior level individuals (internally and externally) and supporting complex services… more