- Chenega Corporation (Fort Belvoir, VA)
- …2 level customer support functions. + Submit all initial IT requests to the Help Desk and monitor the progress of the requestor. + Utilize acquired knowledge ... TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and service requests...tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated… more
- Navy Exchange Services (NEX) (Virginia Beach, VA)
- …in the following: At least one specialized application, such as, Asset Management, Help Desk Software, Identity Management, etc., that support an end user ... environment in areas such as but not limited to Identity Management Service Desk applications Asset Management etc. Serves as a liaison between the Helpdesk system… more
- TekSynap (Springfield, VA)
- …infrastructure, server infrastructure, network security, telecommunications systems and service desk . Responsible for managing and setting priorities for the ... include: CCNP, CCDP, or CCIE + Ten (10) Plus years of SENIOR LEVEL EXPERIENCE administering enterprise infrastructures in large enterprises. + Working knowledge of… more
- Sallie Mae (Sterling, VA)
- …on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after ... school. To help them Start smart. Learn big. Students need guidance...in the guard force shared drive. + Answer lobby desk phone and provide customer assistance. + Issue visitor,… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- …the organization through activities including end user support and training, general help desk operations, yearly asset inventory support, problem identification ... develop functionality . Testing system functionality and troubleshooting system errors . Providing desk side support to users as they complete work in the asset… more
- NTT America, Inc. (Herndon, VA)
- …Design the following solutions during the sales cycle: * Design comprehensive service desk architectures that align with ITIL best practices * Develop solutions for ... one or more of the following: + Modern Service Desk + Conversational AI + ServiceNow + Workplace Automation...security), Azure Virtual Desktop, RPA. **Preferred Skills:** * Architecture level understanding AI, AI Agents. * Experience in deal… more
- Leader Communications Inc. (Portsmouth, VA)
- …+ SECURITY CLEARANCE REQUIREMENTS: Secret Skill & Certification Requirements + IT Help Desk support + Remedy + Hardware/Software support + User/permissions ... not limited to the following: + Providing desktop support and service desk operations, including troubleshooting hardware and software issues across Windows and… more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- …\#ClearanceJobs \#CGIintelligencecareers \#MARSCareers **Skills:** + English + Hardware Installation + Help Desk /IT Services **What you can expect from us:** ... **Helpdesk Agent - Journeyman** **Category:** Service Desk / End User Services **Main location:** United...range includes various factors not limited to skill set, level , experience, relevant training, and licensure and certifications. To… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …None **Job Family:** IT Infrastructure and Operations **Skills:** IT Help Desk ,Linux,Microsoft (MS) Active Directory (AD),System Administration,Windows 10 ... **Req ID:** RQ203477 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret...technical issues effectively and efficiently. + Respond to service desk escalations using tools like **ServiceNow** or **NETS** ;… more
- Leidos (Bluemont, VA)
- …the user community. Issue/maintain Public Key Infrastructure (PKI) tokens. Work with automated Help Desk tools such as Microsoft System Center, Remedy, and ... Public Key Infrastructure (PKI) tokens. + Work with automated Help Desk tools such as Microsoft System...- $130,425.00 The Leidos pay range for this job level is a general guideline onlyand not a guarantee… more