• Remedy Queue Manager

    Chenega Corporation (Fort Belvoir, VA)
    …2 level customer support functions. + Submit all initial IT requests to the Help Desk and monitor the progress of the requestor. + Utilize acquired knowledge ... TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and service requests...tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated… more
    Chenega Corporation (06/02/25)
    - Related Jobs

  • Principal Military Trainer - Operational…

    Serco (Suffolk, VA)
    …Design and plan military exercises in collaboration with training audience representatives, Desk Officers, and other event planners. + Deliver exercise products such ... concert with other instruments of national power. + Thorough understanding of operational- level joint operations planning and execution. + Familiarity with the Joint… more
    Serco (05/17/25)
    - Related Jobs

  • IT Engineer - Microsoft Enterprise Systems…

    General Dynamics Information Technology (Fort Belvoir, VA)
    …Required:** None **Job Family:** Systems Administration **Skills:** IT Help Desk ,Linux,Microsoft (MS) Active Directory (AD),System Administration,Windows ... **Req ID:** RQ203477 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret...technical issues effectively and efficiently. + Respond to service desk escalations using tools like **ServiceNow** or **NETS** ;… more
    General Dynamics Information Technology (07/16/25)
    - Related Jobs

  • Digital Workplace Solutions Architect

    NTT America, Inc. (Herndon, VA)
    …Design the following solutions during the sales cycle: * Design comprehensive service desk architectures that align with ITIL best practices * Develop solutions for ... one or more of the following: + Modern Service Desk + Conversational AI + ServiceNow + Workplace Automation...security), Azure Virtual Desktop, RPA. **Preferred Skills:** * Architecture level understanding AI, AI Agents. * Experience in deal… more
    NTT America, Inc. (06/27/25)
    - Related Jobs

  • Senior Manager, Sales Finance ( Public Sector…

    Palo Alto Networks (Reston, VA)
    …organization. The primary focus of this role is to partner with Public Sector Deal Desk , Sales Operation, Revenue, and Palo Alto Financial Services teams to help ... advisor to field sales - Partner with the field sales organization to help drive deal closure + Evaluate current processes and offer recommendations for areas… more
    Palo Alto Networks (07/15/25)
    - Related Jobs

  • Lenel System Administrator 2

    M. C. Dean (Norfolk, VA)
    …design + Provide tier II/III support for customer issues reported through the help desk + Proper documentation of system programming Responsibilities include but ... + Manage physical security system support to meet service level agreements. + Analyze physical security system performance and...networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation.… more
    M. C. Dean (07/15/25)
    - Related Jobs

  • DSCA Budget Formulation and Business Financial SME

    Koniag Government Services (Chantilly, VA)
    …issues as needed and following the standard escalation process provided in the agency DAI Help Desk SOP to ensure issues that require escalation to the DAI PMO ... (DLA) help desk follows the standardized process and...must be a US Citizen with an active Secret Level Clearance, per Government requirements + Experience supporting Federal… more
    Koniag Government Services (05/29/25)
    - Related Jobs

  • Customer Support Professional (IT Specialist)

    GovCIO (Arlington, VA)
    …(IT Specialist) with an active Secret clearance to provide outstanding desk -side support, regularly scheduled backups, network storage allocation, and preventative ... a fully onsite position. **Responsibilities** + Provide outstanding support desk -side support, regularly scheduled backups, network storage allocation, and...can't do it alone. We need great people to help us do great things - for our customers,… more
    GovCIO (07/26/25)
    - Related Jobs

  • Customer Support Analyst

    E-volve Technology Systems, Inc. (Reston, VA)
    …is hiring a Customer Support Analyst to work in support of a federal help desk operations environment. The Customer Support Analyst will tackle intricate ... Procedures (SOPs) and program documentation as necessary + Provide expert- level support in brown bag sessions for financial system...CI Polygraph + Proficiency in providing Tier 2-3 Service Desk support + Ability to thrive in a fast-paced… more
    E-volve Technology Systems, Inc. (07/24/25)
    - Related Jobs

  • Technical Project Manager

    Cambridge International Systems Inc (VA)
    …of core values: commitment, integrity, and perseverance. Join our team and help us confront today's most threatening and complex obstacles! Cambridge International ... Directly supervises individual contributors in technical positions and/or entry level professionals. + Estimates staffing needs, assigns work, recommends candidates… more
    Cambridge International Systems Inc (07/10/25)
    - Related Jobs