- PLUS Communications (Arlington, VA)
- …hard-working Digital Advertising Director to join our fast-growing digital practice to help top-tier advocacy campaigns and organizations win, every day. Your day in ... execution for programmatic media buys across demand-side platforms like The Trade Desk and StackAdapt, ensuring alignment with broader digital marketing goals. +… more
- SHI (Richmond, VA)
- …and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of SHI is our employees ... and collaborates with both internal and external stakeholders, including Service Desk Analysts and Account Managers. Key duties include managing incidents,… more
- Public Consulting Group (Richmond, VA)
- …support of education technology and professional services (eg, consulting, help desk , training/professional learning, business analytics, software development) ... Our Education team offers consulting services and technology solutions to help schools, school districts, and state education agencies/ministries of education… more
- Chenega Corporation (Lorton, VA)
- …or GED equivalent + Associate degree preferred + 2+ years' experience in a general help desk or customer service role, preferably in a maintenance environment + ... by leveraging cutting-edge technology and take your career to the next level ! Chenega IT Enterprise Services (CITES) offers forward-thinking technology solutions to… more
- Chenega Corporation (VA)
- …part of a small team while also managing independent tasks related to help desk support, efficiently handling ticketing data flows, generating insightful ... cutting-edge technology and take your career to the next level ! As one of the newest Chenega companies, Chenega...there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in… more
- CACI International (Springfield, VA)
- …Service Level Agreements (SLA). * Documents resolutions and updates self- help and staff knowledge bases. * Alerts management to recurring problems and ... Operations Center. The Shift Supervisor ensures monitoring, tracking, proper severity Level of incidents, and the escalation of incidents affecting critical business… more
- Veterans Affairs, Veterans Health Administration (Fredericksburg, VA)
- …repairs to Biomedical Engineering/Healthcare Technology Management and Office of Connected Care Help Desk . Ability to educate patients about specific ocular ... Personnel in Ophthalmology (JCAHPO). The COA certification is JCAHPO's entry- level certification examination for a Health Technician (Ophthalmology). Grandfathering… more
- Serco (Suffolk, VA)
- …Training Division (DTD) in Suffolk, VA. In this role, you will provide expert- level observation, training, and feedback to Joint Force Commanders and their staffs ... multi-national training exercises. Your expertise will guide operational and strategic- level readiness by supporting real-world operational planning, crisis response,… more
- ASM Research, An Accenture Federal Services Company (Fairfax, VA)
- …(SLAs). **Essential Duties and Responsibilities:** + Supervises and monitors day-to-day activities of Help Desk agents to ensure all matters adhere to the ... established Service Level Agreements (SLAs). + Develops and maintains advanced customer...Work Program + Monitors issue and ensures that Service Level Agreements are met. + Identifies key issues and… more
- Serco (Newport News, VA)
- …Competency attaching fiber optic, RJ-45, DB type connectors + Read drawings (Tradesman level ) + QCI instruct of lower techs + Implement safety program/SRAR Qual/CP + ... hook-ups & multiple meter knowledge + Reading drawings (Apprentice level ) + Band/pack MCTs/RISE + Layout & mount small...the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while… more