- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …with DoD 8570.01-M with a minimum certification of IAT Level I** The Level 2 Help Desk Specialist shall possess the following capabilities: + Five ... Desk Specialist will provide 24x7 Help Desk support as defined by first response/Tier 1/ Level...support + Receive, triage and route tickets to Tier 2 Help Desk according +… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …5 + years of related experience **US Citizenship Required:** Yes **Job Description:** HELP DESK SUPERVISOR Advance how our customers operate while you advance ... your career. Join GDIT as a Help Desk Supervisor and build an impactful...to/for Team Leads. * Participate in communications with AM desk , Tier 2 Leads, Accounts Team, Telephony,… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …2 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician III Transform technology into opportunity as a ... **Req ID:** RQ198789 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret SCI...Help Desk Technician with GDIT. A career in… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …GSEC, SSCP, etc.). + Two ( 2 +) years or more of directly related help desk /service desk experience. + Experience providing Tier I technical support. ... for Services and Development. Link Solutions is seeking a Help Desk Technician (Tier I) to join...Job Responsibilities: + Respond to user inquiries and provide first- level technical support for hardware, software, and network issues.… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Required:** None **Job Family:** Technical Support Services **Skills:** Customer Service, Help Desk Support,Technical Support **Certifications:** Security+ CE - ... **Req ID:** RQ211404 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret...of related experience **US Citizenship Required:** Yes **Job Description:** HELP DESK SUPERVISOR shift: Swings hours: 1400-2200… more
- CyberData Technologies (Rockville, MD)
- Job Title : Help Desk Manager Location: Rockville, MD CyberData Technologies is seeking an experienced and customer-focused Help Desk Manager to lead and ... the delivery of high-quality technical support and compliance with service level agreements (SLAs). The ideal candidate will demonstrate strong leadership,… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research ... (eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military… more
- Koniag Government Services (Baltimore, MD)
- …and determine and document scope, impact, and priority; resolve, or escalate to incident ( level 2 ). + Follow-up with customers, vendors, or SSA components, as ... convey information clearly and effectively + Must live within 2 hours travel of the designated call center for...Details** **Job Family** **Client Techncial Support and Training** **Job Function** ** Help Desk Support Tech** **Pay Type**… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …VDIs, and other peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff. + Simulate and recreate user issues to determine root cause ... Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users. This role is...3 to 5 years in IT support or related help desk environments * Education: High School… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …Required Qualifications: * Experience: Minimum of 5 years in IT support or help desk operations * Education: Bachelor's degree OR High School Diploma ... to ensure ticket queues are efficiently managed and service level agreements are met. This position supports seamless IT...2 or supervisory staff. + Collaborate with Service Desk Leads and IT teams to prioritize and coordinate… more