- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …with DoD 8570.01-M with a minimum certification of IAT Level I** The Level 2 Help Desk Specialist shall possess the following capabilities: + Five ... Desk Specialist will provide 24x7 Help Desk support as defined by first response/Tier 1/ Level...support + Receive, triage and route tickets to Tier 2 Help Desk according +… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Required:** None **Job Family:** Technical Support Services **Skills:** Help Desk Support,Technical Support,Troubleshooting **Certifications:** Security+, CE ... 1 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician Transform technology into opportunity as a Help… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …GICSP, GSEC, SSCP, etc.). + Two ( 2 +) years or more of directly related help desk /service desk experience. Preferred: + DoD Secret Clearance + BA/BS in ... for Services and Development. Link Solutions is seeking a Help Desk Technician (Tier I) to join...Job Responsibilities: + Respond to user inquiries and provide first- level technical support for hardware, software, and network issues.… more
- TAD PGS, Inc. (Laurel, MD)
- We have an outstanding Contract position for anIT Help Desk Technicianto join a leading Company located inLaurel, MD. **Work location 100% onsite in Laurel, MD ... obtain a clearance: https://www.tadpgs.com/obtain\_security\_clearance We are seeking an IT Help Desk Technician to help ...experience + Must have at least 5 years Tier 2 IT Technical support experience + Must be able… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …VDIs, and other peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff. + Simulate and recreate user issues to determine root cause ... Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users. This role is...3 to 5 years in IT support or related help desk environments * Education: High School… more
- Leidos (Odenton, MD)
- …the way we do business. 1901 Group at Leidos currently has a need for a Help Desk Technician responsible for deskside and remote end user customer support for a ... DOD customer in Fort Meade MD. This individual will help ascertain the nature of the support request, resolve...and in person. + Able to adapt to service desk capability, handling calls and contacts for incident resolution… more
- Koniag Government Services (Baltimore, MD)
- …and determine and document scope, impact, and priority; resolve, or escalate to incident ( level 2 ). + Follow-up with customers, vendors, or SSA components, as ... convey information clearly and effectively + Must live within 2 hours travel of the designated call center for...Details** **Job Family** **Client Techncial Support and Training** **Job Function** ** Help Desk Support Tech** **Pay Type**… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …Required Qualifications: * Experience: Minimum of 5 years in IT support or help desk operations * Education: Bachelor's degree OR High School Diploma ... to ensure ticket queues are efficiently managed and service level agreements are met. This position supports seamless IT...2 or supervisory staff. + Collaborate with Service Desk Leads and IT teams to prioritize and coordinate… more
- Rocket Software (Annapolis, MD)
- …while taking appropriate actions to address any discrepancies. **Required Qualifications:** + At least 2 years of experience in Deal Desk , Deal Review or similar ... truly BELIEVE in what they're doing!** **Job Description Summary:** The Deal Desk Specialist is a critical operational role within Rocket' Software Global Sales… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- **What is the position?** The Bilingual Tier 1 Service Desk Representative plays a significant role on a fully remote team supporting the English and Spanish inbound ... I get to do?** As a Tier 1 Service Desk Representative, you will have the opportunity to showcase...school diploma or GED. + Customer Service experience - 2 or more years + Must be a US… more