- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …with DoD 8570.01-M with a minimum certification of IAT Level I** The Level 2 Help Desk Specialist shall possess the following capabilities: + Five ... Desk Specialist will provide 24x7 Help Desk support as defined by first response/Tier 1/ Level...support + Receive, triage and route tickets to Tier 2 Help Desk according +… more
- Davis-Ulmer Sprinkler Co. Inc. (Beltsville, MD)
- Tier 2 Help Desk Technician... telephone lines with professional telephone etiquette. + Perform Level 1 troubleshooting on all IT, camera, phone, and ... of emerging applications. Due to continued growth, we are looking for a Tier 2 Help Desk Technician to support our team in Beltsville, MD. In this role, you… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service,Remote Support,Troubleshooting **Certifications:** ... **Req ID:** RQ198789 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret...of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician III Transform technology into… more
- IBM (Frederick, MD)
- …role and responsibilities** IBM is seeking a customer-focused and technically skilled Tier 1 Help Desk Analyst to provide first- level support for end users ... resolution or escalation * Escalate unresolved issues to Tier 2 or Tier 3 support teams as needed *...* 1+ year of experience in customer service or help desk role * Basic understanding of… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …VDIs, and other peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff. + Simulate and recreate user issues to determine root cause ... Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users. This role is...3 to 5 years in IT support or related help desk environments * Education: High School… more
- Koniag Government Services (Baltimore, MD)
- …and determine and document scope, impact, and priority; resolve, or escalate to incident ( level 2 ). + Follow-up with customers, vendors, or SSA components, as ... convey information clearly and effectively + Must live within 2 hours travel of the designated call center for...Details** **Job Family** **Client Techncial Support and Training** **Job Function** ** Help Desk Support Tech** **Pay Type**… more
- Leidos (Odenton, MD)
- …the way we do business. 1901 Group at Leidos currently has a need for a Help Desk Technician responsible for deskside and remote end user customer support for a ... DOD customer in Fort Meade MD. This individual will help ascertain the nature of the support request, resolve...and in person. + Able to adapt to service desk capability, handling calls and contacts for incident resolution… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …Required Qualifications: * Experience: Minimum of 5 years in IT support or help desk operations * Education: Bachelor's degree OR High School Diploma ... to ensure ticket queues are efficiently managed and service level agreements are met. This position supports seamless IT...2 or supervisory staff. + Collaborate with Service Desk Leads and IT teams to prioritize and coordinate… more
- TEKsystems (Halethorpe, MD)
- …of helpdesk / call center experience 1- 2 years of experience working with " help desk ticketing tools" ie Service Now, Ivanti Experience supporting Work from ... issues. Shift Openings: Sunday - Friday (Remote) 1) 4pm-1am 2 ) 8pm-5am Monday - Friday (Remote) 1) 4am-1pm ...center operations, phone support Additional Skills & Qualifications Service Desk experience Experience Level Expert Level… more
- Rocket Software (Annapolis, MD)
- …while taking appropriate actions to address any discrepancies. **Required Qualifications:** + At least 2 years of experience in Deal Desk , Deal Review or similar ... truly BELIEVE in what they're doing!** **Job Description Summary:** The Deal Desk Specialist is a critical operational role within Rocket' Software Global Sales… more