- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on ... ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other...development teams to work on issues escalated to Tier 2 . + Adhere to the defined incident management, problem… more
- Nightwing (Annapolis Junction, MD)
- …for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, ... a bachelor's degree. DoD 8570 compliance with Information Assurance Technical (IAT), Level II. Security Clearance: **_** Qualified applicants MUST HAVE AN ACTIVE… more
- Perdue Farms, Inc. (Salisbury, MD)
- …experience in software, hardware (hand-held, printers, scales, etc ), bar-coding, and help desk operations. + Possess supervisory skills, customer services ... of specific applications used within supply chain. Must have working knowledge of help desk /problem management software (such as Remedy) and ability to manage,… more
- Belay Technologies (Annapolis Junction, MD)
- …of the client/server/storage/network devices, mobile devices, etc. The SA provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, ... may be substituted for a Bachelor's Degree. + Mid. Level : Ten (10) years of experience in programs and...up the Global searches system. + Provide Tier 1 ( Help Desk ) and Tier 2 … more
- Synergy ECP (Columbia, MD)
- …all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and ... for implementation, troubleshooting and maintenance of IT systems + Provide Tier I ( Help Desk ) problem identification, diagnosis and resolution of problems +… more
- COMSO, Inc (Fort Meade, MD)
- …for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 and Tier 3(Escalation) problem ... operating systems enhancements to improve reliability and performance. The Level 2 Systems Administrator shall possess the...accessing and using IT systems + Provide Tier 1 ( Help Desk ) and Tier 2 … more
- COMSO, Inc (Fort Meade, MD)
- …for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 and Tier 3(Escalation) problem ... Requires DoD 8570 compliance with Information Assurance Technical (IAT) Level I certification, and Computing Environment (CE) Certification. The...accessing and using IT systems + Provide Tier 1 ( Help Desk ) and Tier 2 … more
- TISTA Science and Technology (MD)
- Overview We are seeking a full-time Desktop Technician to provide level 1/ 2 and desk -side support for devices including desktops, laptops, printers, ... years of experience working in a customer-facing technical support role, including Service Desk / Help Desk /Desktop support. + Familiarity with both Windows… more
- Johns Hopkins University (Baltimore, MD)
- …needs. Manage the recording, prioritization, and tracking of customer service requests, and resolve Level 1 and Level 2 issues directly. **Specific Duties & ... resource on hardware and software questions/issues by serving on Help Desk or support desk ....+ Complete requests as assigned by meeting published Service Level Agreements and/or agreed delivery dates to ensure customer… more
- CACI International (Fort Meade, MD)
- …government databases, software, and systems. You will also support the Tier I and Tier II level help desk to perform first contact resolution of Help ... the ability to obtain/maintain a security clearance. * IAT Level I (A+-CE, Network+CE, SSCP, CCNA-Security) * Prior Systems...* Prior Systems Administrator experience (5+ years) * Prior Help Desk experience (1- 2 years).… more