- COMSO, Inc (Fort Meade, MD)
- …for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 and Tier 3(Escalation) problem ... operating systems enhancements to improve reliability and performance. The Level 2 Systems Administrator shall possess the...accessing and using IT systems + Provide Tier 1 ( Help Desk ) and Tier 2 … more
- COMSO, Inc (Fort Meade, MD)
- …for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 and Tier 3(Escalation) problem ... Requires DoD 8570 compliance with Information Assurance Technical (IAT) Level I certification, and Computing Environment (CE) Certification. The...accessing and using IT systems + Provide Tier 1 ( Help Desk ) and Tier 2 … more
- TISTA Science and Technology (MD)
- Overview We are seeking a full-time Desktop Technician to provide level 1/ 2 and desk -side support for devices including desktops, laptops, printers, ... years of experience working in a customer-facing technical support role, including Service Desk / Help Desk /Desktop support. + Familiarity with both Windows… more
- Johns Hopkins University (Baltimore, MD)
- …needs. Manage the recording, prioritization, and tracking of customer service requests, and resolve Level 1 and Level 2 issues directly. **Specific Duties & ... resource on hardware and software questions/issues by serving on Help Desk or support desk ....+ Complete requests as assigned by meeting published Service Level Agreements and/or agreed delivery dates to ensure customer… more
- CACI International (Fort Meade, MD)
- …government databases, software, and systems. You will also support the Tier I and Tier II level help desk to perform first contact resolution of Help ... the ability to obtain/maintain a security clearance. * IAT Level I (A+-CE, Network+CE, SSCP, CCNA-Security) * Prior Systems...* Prior Systems Administrator experience (5+ years) * Prior Help Desk experience (1- 2 years).… more
- Nightwing (Annapolis Junction, MD)
- …for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, ... in accessing and using IT systems. Provide Tier 1 ( Help Desk ) and Tier 2 ...degree. DoD 8570 compliance with Information Assurance Technical (IAT), Level I. Security Clearance:** **Qualified applicants MUST HAVE ACTIVE… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, ... **Req ID:** RQ210156 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret...accessing and using IT systems + Provide Tier 1 ( Help Desk ) and Tier 2 … more
- Synergy ECP (Annapolis Junction, MD)
- …Requirements + Two ( 2 ) to four (4) years experience in customer service, help desk , or network operations center environment. + Experience with Linux or ... Description TheTicket Coordinatorworks as part of a 24x7 Service Desk , perform the activities associated with the management of...next certification needed to propel them towards the next level . + Work/Life Balance: A healthy work/life balance is… more
- CACI International (Annapolis Junction, MD)
- …you will manage the day-to-day operations of IT systems, provide tiered support (from Help Desk to Escalation), and ensure the smooth running of critical ... Administrator, your key responsibilities will include: + Tier 1 ( Help Desk ) support for problem identification, diagnosis,...(eg, Microsoft OS, Cent OS, Red Hat OS) + ** Level 2 ** - 10 years of experience… more
- Amentum (Annapolis Junction, MD)
- …may include training and evaluation; and, to support daily activities of the County Help Desk to include answering trouble calls and providing Tier 1 software ... second line diagnosis for PC/Tablet hardware and software problems, and provide help desk problem resolution. Employees receive general supervision from a… more