- Synergy ECP (Annapolis Junction, MD)
- …Requirements + Two ( 2 ) to four (4) years experience in customer service, help desk , or network operations center environment. + Experience with Linux or ... Description TheTicket Coordinatorworks as part of a 24x7 Service Desk , perform the activities associated with the management of...next certification needed to propel them towards the next level . + Work/Life Balance: A healthy work/life balance is… more
- Lumen (Annapolis, MD)
- …world and shape the future. **The Role** The Operations Technical Support 1 (Service Desk Analyst) is responsible for providing Tier 1 IT Service Desk Support ... in a customer focused, team oriented, support environment. Tier 1 IT Service Desk Support includes customer incidents (break/fix, requests, and how to), and related… more
- BAE Systems (Fort Meade, MD)
- …Desk ) problem identification, diagnosis and resolution of problems + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis ... Security certification + RedHat Enterprise Linux installation (RHEL): expert level installation, maintenance, and troubleshooting. + Experienced in installation,… more
- Assertive Professionals (Hanover, MD)
- …activities of configuration and operation of IT systems + Provides Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems + Optimizes ... and operation of IT systems + Provides Tier I ( Help Desk ) problem identification, diagnosis and resolution...Qualifications: + None Position Quality Assurance Linux Admininstrator - Level 2 EOE Statement Assertive Professionals, LLC,… more
- CACI International (College Park, MD)
- …Provide assistance to users in accessing and using IT systems. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems. +… more
- CACI International (Annapolis Junction, MD)
- …you will manage the day-to-day operations of IT systems, provide tiered support (from Help Desk to Escalation), and ensure the smooth running of critical ... As a System Administrator, your key responsibilities will include: + Tier 1 ( Help Desk ) support for problem identification, diagnosis, and resolution. + Tier… more
- Johns Hopkins University (Baltimore, MD)
- …receipt of new subrecipient communication, inquiries and issues. + Manage the sub recipient help desk email account to ensure quick and thorough responses. + ... through processing the daily payroll cost transfers and managing help desk calls and emails. + SAP...knowledge of grants and contracts and OMB Uniform Guidance 2 CFR Part 200. + Advanced knowledge of the… more
- Leidos (Bethesda, MD)
- …and enhancing DevSecOps pipelines, IT engineering to maintain and improve infrastructure, help desk support for enclave users, and cybersecurity operations. The ... + Provide leadership and direction to IT engineering, DevSecOps, help desk , and cybersecurity personnel. + Attend...or Linux system engineering, and Linux networking. Must have 2 + years of IT Operations Management experience similar to… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …all of the client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis ... **Certifications: Compliance with DoD 8570.01-M with a minimum certification of IAT Level I** Level 2 System Administrator (SA) shall possess the following… more
- SHI (Annapolis, MD)
- …and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of SHI is our employees ... and collaborates with both internal and external stakeholders, including Service Desk Analysts and Account Managers. Key duties include managing incidents,… more