- SMX (Patuxent River, MD)
- …New Computer distribution + Exchange with problematic computers (with an associated NMCI Help Desk ticket number) + Computer turn-in location for exiting ... completion, reporting unusual outcomes of daily tasks to higher level employees, assisting other team members with computer hardware/software...and 1-3 years of experience + An Associate's and 2 additional years, or 4 additional years in lieu… more
- BOOZ, ALLEN & HAMILTON, INC. (Bethesda, MD)
- …to business and mission challenges + Experience creating, escalating, and resolving IT help desk tickets using a ticketing application + Experience creating and ... a scalable and secure system. Join our team and help turn requirements into accomplishments that drive change. Join...TS/SCI clearance with a polygraph + Bachelor's degree and 2 + years of experience with system administration, or 5+… more
- Datavant (Annapolis, MD)
- …with policies, procedures, and regulations. + Troubleshoot equipment issues, escalating to the Help Desk when necessary. + Uphold the company's Code of Conduct. ... (preferred) + RHIT or RHIA certification (a plus) + 2 years of ROI or operational management experience in...the same job title may differ based on their level , responsibilities, skills, and experience for a specific job.… more
- Leidos (Annapolis Junction, MD)
- …working on problem resolution throughout all 3 Tiers: supporting the front end ( Help Desk ); advanced troubleshooting; and working with developers and engineers ... experience working with trouble ticketing systems, working in Tier 1/ 2 /3 environments; and must have experience with issue escalation...- $189,175.00 The Leidos pay range for this job level is a general guideline onlyand not a guarantee… more
- SAIC (Fort Meade, MD)
- …and management. Responsibilities include but are not limited to: + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis, and ... for degree. + DoD 8570 compliance with Information Assurance Technical (IAT), Level I + Possess a working knowledge and understanding of system administration… more
- CACI International (Annapolis Junction, MD)
- …vulnerabilities + Develop knowledge articles and documentation for various teams and Help Desk technicians **Qualifications:** _Required:_ + 25 years of ... managing user authentication in Splunk, network security logs review, and IAT Level 2 certification + Strong organizational, communication, and collaboration… more
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