- Chenega Corporation (Fort Belvoir, VA)
- …Support Groups when requested by the tenants. + Perform duties associated with Tier 2 level customer support functions. + Submit all initial IT requests to ... TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and service requests...the Help Desk and monitor the progress of… more
- CACI International (Springfield, VA)
- …Service Level Agreements (SLA). * Documents resolutions and updates self- help and staff knowledge bases. * Alerts management to recurring problems and ... Center. The Shift Supervisor ensures monitoring, tracking, proper severity Level of incidents, and the escalation of incidents affecting...support critical operations. Work hours to be assigned: Panama ( 2 on, 2 off, 3 on, … more
- SHI (Richmond, VA)
- …and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of SHI is our employees ... and collaborates with both internal and external stakeholders, including Service Desk Analysts and Account Managers. Key duties include managing incidents,… more
- Veterans Affairs, Veterans Health Administration (Fredericksburg, VA)
- …repairs to Biomedical Engineering/Healthcare Technology Management and Office of Connected Care Help Desk . Ability to educate patients about specific ocular ... Personnel in Ophthalmology (JCAHPO). The COA certification is JCAHPO's entry- level certification examination for a Health Technician (Ophthalmology). Grandfathering… more
- Chenega Corporation (Lorton, VA)
- …equivalent + Associate degree preferred + 2 + years' experience in a general help desk or customer service role, preferably in a maintenance environment + ... by leveraging cutting-edge technology and take your career to the next level ! Chenega IT Enterprise Services (CITES) offers forward-thinking technology solutions to… more
- Serco (Herndon, VA)
- …5 years' experience in disaster fieldwork or field of expertise; OR a graduate level degree or professional registration with 2 years of experience in disaster ... the Federal Emergency Management Agency Public Assistance recovery initiatives in Zone 2 across the Midwest. The Technical Writers will consist of professional and… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …or more operating systems. + Understand all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems. + ... Schedule - 12 hours/day for a total of 7 days over 2 week period) * Security Clearance Level : TS/SCI with Polygraph * Required Skills and Abilities: * Location:… more
- Serco (Herndon, VA)
- …based and you must be willing and able to deploy anywhere in Zone 2 . The Mid- Level FEMA Contractor will include professional and non-professional personnel to ... have ability to deploy to any location in zone 2 with a 24-48 hour notice + _Zone ...the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while… more
- System One (Reston, VA)
- …order to ensure the lowest possible error rate. * Provide timely notification of Level 2 system and application support teams as necessary. Independently works ... DB2 Support. Should have skills in DB2, CICS, JCL, z/OS Education Level : Bachelor's Degree preferred Education Details: Information Technology or Computer Science In… more
- General Dynamics Information Technology (Fairfax, VA)
- **Req ID:** RQ203070 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** None **Public Trust/Other Required:** BI Full 6C (T4) **Job ... **Job Description:** Own the opportunity as a Cloud Developer Senior Advisor and help ensure the mission is never interrupted. At GDIT, we deliver clarity with… more
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