- ManTech (Washington, DC)
- **ManTech** seeks a motivated, career and customer-oriented ** Help Desk Manager ** to join our team in the **National Capital Region (NCR).** This is a hybrid ... position. As a Help Desk Manager , this individual...supervises the overall functioning of the help desk operations. Direct and supervise staff providing call… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- ** Help Desk Manager ** **Category:**...to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit ... . **Position Description:** We are looking for a Helpdesk Manager to lead and oversee our helpdesk team. In...using Oracle User Productivity Kit (UPK) tool. -Ensure DAI Help Desk support contractor staff is trained.… more
- NANA Regional Corporation (Alexandria, VA)
- SUVI is seeking a Service Desk Manager to oversee and manage Information Technology support services in alignment with the mission of the Government. The ideal ... Desk , providing support for computer systems, networks, applications, infrastructure, help - desk services, databases, and other technologies. + Identify,… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- ** Help Desk Specialist** **Category:** Business Consulting, Strategy and Digital Transformation **Main location:** United States, Virginia, Fort Belvoir ... (xweb.asp?clid=21001&page=cookiespolicy#integrationofyoutube) . **Position Description:** Join our team as a Help Desk Specialist, where you'll provide essential… more
- Davis-Ulmer Sprinkler Co. Inc. (Beltsville, MD)
- Tier 2 Help Desk Technician Beltsville, MD 20705 Clear Connection is the trusted technology partner that businesses have been relying on for 30+ years. Guided by ... continued growth, we are looking for a Tier 2 Help Desk Technician to support our team...computer and security issues. This includes timely and effective call handling of all phone calls through the CCI… more
- NTT America, Inc. (Ashburn, VA)
- …license management and inventory control. + Acts as communication coordinator and situation manager during any critical incidents call bridge events. + Performs ... NOC environment and act as escalation point for Service Desk Technicians. **What you'll be doing** **ESSENTIAL DUTIES &...invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a Senior Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting. ... in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service Level Agreements… more
- Koniag Government Services (Washington, DC)
- …more. Koniag Management Solutions, a Koniag Government Services company, is seeking an experienced Help Desk Manager to lead technical support operations and ... This position is based in Washington, DC and includes on- call requirements. **Essential Functions, Responsibilities & Duties may include...Duties may include but are not limited to:** The Help Desk Manager will oversee… more
- TekSynap (Arlington, VA)
- …Operating Procedures (SOPs), Work Instructions (WIs), and other program documentation. + Help implement the service desk strategy, quality assurance (QA) ... and external support teams. + Monitor and track service desk metrics, including ticket resolution times, call ...Experience: + Five (5) years' experience as a program manager + Experience managing a 24x7x365 Service Desk… more
- Serco (Herndon, VA)
- …IT environments. Our team manages multiple cloud environments providing Network administration, Help Desk , Cybersecurity and SME support for both the network ... You will be responsible for the development of IT Help Desk knowledge management plans. + You...accommodation with the application process please email: [email protected] or call the HR Service Desk at ###,… more