- Lincoln Financial (Richmond, VA)
- …This includes installation, configuration, and sustainment of Dell Power Protect Data Manager (PPDM), Dell Networker backup and Dell Cyber Vault recovery software ... our process and incorporate into the data protection service delivery and operations . + Maintains knowledge on current and emerging developments/trends for data… more
- V2X (Reston, VA)
- …+ Experience utilizing Microsoft Office products (Required) + Familiarity with the National Help Desk Service Manager (NHDSM) Tool (Desired) + Strong ... FI Module Experience (Required) + Familiarity with USMC Depot Business Operations (Desired) + Training material development (Desired) + Presentation skills (Desired)… more
- Serco (Mclean, VA)
- …customer approval. **In this role, you will:** + Advise the Task Order Manager on training strategies, solutions, and strategic messaging. + Support ARNG collective ... Subject Matter Expert to Division and Brigade Commanders on leadership, operations , and mission command training. + Assist Site Managers, Observer/Controller teams,… more
- NTT America, Inc. (Richmond, VA)
- …resolve escalated tickers in unique and complex client environments. + Coaches Service Desk , Operations Centre, and L3 teams offering technical expertise and ... with general direction from the client, stakeholders, team lead, or senior manager , to perform operational tasks to resolve all escalated incidents/requests in a… more
- Veterans Affairs, Veterans Health Administration (Hampton, VA)
- …for MSA responsibilities. Responsibilities The incumbent reports to the Customer Experience Manager and works with staff across the Medical Center ensuring problem ... service or office and giving and/or clarifying information to help the staff or visitor access the appropriate service....for treatment and annotates patient records. They perform front desk duties, receives telephone call, and visitors to the… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- … help using Oracle User Productivity Kit (UPK) tool. Ensure DAI Help Desk support contractor staff is trained. Configure Commercial Off-The-Shelf (COTS) ... Information Technology Infrastructure Library (ITIL) processes and Continuity of Operations (COOP) disaster recovery planning. Experience with cloud infrastructure… more
- Estes Express Lines (Richmond, VA)
- …Loader + Experienced with Oracle tools, Journeys, Connections, Design Studio, Page Composer, Help Desk , Dynamic Skills, Me, Grow, or Communicate, + Be familiar ... to adapt and work with team members of various experience levels. + Help create and implement enterprise reporting strategy in collaboration with BIP developer. +… more
- ASM Research, An Accenture Federal Services Company (Fairfax, VA)
- …(SLAs). **Essential Duties and Responsibilities:** + Supervises and monitors day-to-day activities of Help Desk agents to ensure all matters adhere to the ... of EN payment processes and procedures. + Knowledge of SSA's Internet Ticket Operations Provider Support System (iTOPSS) + Knowledge of the Ticket Program Manager… more
- Serco (Norfolk, VA)
- …Ashore/Afloat units as directed by a designated customer lead for Federal Services/HAZMAT Program operations to ensure the safety of the sailors and to allow them to ... this effort. + Typically report to a supervisor or manager . **This position supports a US Government contract whose...the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while… more
- Serco (Crystal City, VA)
- …Joint Program Office (JPO) functions as they relate to business operations , foreign compliance, process improvement, cost, requirements, and acquisition. Our ... JPO must be coordinated with F-35 customer and approved by your Serco manager . + Experience in program management, technical or business analysis discipline. +… more