- American Tower (Westborough, MA)
- …troubleshoot, maintain, upgrade, and provide solutions to hardware/software problems; alert management, help desk team, and other IT groups when issues or ... clients; ensure data on service requests is entered into help desk problem tracking systems accurately and...issues, keeping abreast of the technical aspects of the PC - LAN / WAN computing environment. + Monitor the… more
- Center For Health Information And Analysis (Boston, MA)
- …+ 5+ years of experience supporting Microsoft Operating Systems, preferably in a service desk environment with a help desk ticketing system. + Possesses ... Issues: Perform analysis, diagnosis, and resolution of laptops, printers, LAN , and other hardware problems for end users. Analyze...excellent technical knowledge of PC hardware and software, including Microsoft Windows 11, Microsoft… more