- Robert Half Technology (Richmond, VA)
- …+ Education: High School Diploma or equivalent + Experience: + 2-4 years of Service Desk or Help Desk experience + 1 year of desktop administration ... new knowledge and procedures. + Review and implement new processes; ensure Service Desk staff are trained accordingly. + Strive to meet key performance metrics: +… more
- Public Consulting Group (Richmond, VA)
- …management experience in the delivery and support of education technology and professional services (eg, consulting, help desk , training/ professional ... Our Education team offers consulting services and technology solutions to help schools, school districts, and state education agencies/ministries of education… more
- General Dynamics Information Technology (Chantilly, VA)
- …Obtain:** Top Secret SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Help Desk Support,Problem ... Skills: Customer service and/or support experience working in a Help Desk , Service Desk , or...team dedicated to helping you own your career * Professional growth opportunities including paid education and certifications *… more
- Koniag Government Services (Arlington, VA)
- …technologies. + Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness. + Specialized knowledge of Microsoft software ... interpreting policies, procedures, and strategies that govern the planning and delivery of help desk services. + Working knowledge of and experience working in… more
- General Dynamics Information Technology (Arlington, VA)
- …Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service, Help Desk Support,Problem ... turn into opportunity. And our work depends on a Help Desk Specialist joining our team to...differentiators. We are seeking a customer service centered Service Desk Specialist to provide timely and professional … more
- M. C. Dean (Vienna, VA)
- …improving lives, and changing the world for the better. We are seeking a ** Help Desk System Specialist** to join our **Security and Electronic Systems (SES)** ... and 0+ Years of Relevant Experience **Relevant Experience:** + Help Desk Support Functions with a Combination...is desired. + Must be able to obtain vendor Professional Certification. + Strong Oral and written communication skills… more
- M. C. Dean (Warrenton, VA)
- …technical leaders in electrical, engineering, and cybersecurity industries. We are seeking a ** Help Desk System Specialist 1** to join our **Security and ... and 0+ Years of Relevant Experience **Relevant Experience:** + Help Desk Support Functions with a Combination...is required. + Must be able to obtain vendor Professional Certification. + Experience administering LENEL systems is desired.… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... issues, requests. As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
- MPR Associates (Alexandria, VA)
- …engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT team. If you are seeking a unique, ... making this an exceptional place to work. General Job Description The Service Desk Analyst will investigate and resolve the software and hardware issues of MPR… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager** to join our team in the **DC, Maryland, and Virginia (DMV) area** . In ... this role you will manage the entire service desk operation for network, cloud/platform/system/application, and cybersecurity M&A and...role also works closely with staff and customers to help resolve the most difficult and high visibility events.… more