- TekSynap (Richmond, VA)
- …+ CCNP Security + CISA + CISSP (or Associate) + GCED + GCIH + DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained on day 1 + Must have the ... + Install and configure workstation setups at approximately 1,650 desk locations. + Equipment includes: two monitors, docking station,...and project SOP for quality control. + Coordinate with site leads and users for scheduling and placement. +… more
- TekSynap (Arlington, VA)
- …Operating Procedures (SOPs), Work Instructions (WIs), and other program documentation. + Help implement the service desk strategy, quality assurance (QA) ... incidents, service requests, and problems with internal and external support teams. + Monitor and track service desk...Center in Alexandria, VA. + Type of environment: On site in one of these locations with the potential… more
- NTT America, Inc. (Ashburn, VA)
- …stacking equipment, installing PDU's creating and managing documentation, and periodically supporting help desk functions such as participating in a phone queue, ... required. + 3-5 years of data center environment or help desk experience is required. + CompTIA...require rotating schedule to support a 24/7 support schedule. **SPECIAL REQUIREMENTS** + Must work on- site… more
- Chenega Corporation (Springfield, VA)
- … calls received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for all requests received. ... in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals… more
- M. C. Dean (Norfolk, VA)
- …security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. + Communicate with customers, ... support for customer issues reported through the help desk + Proper documentation of system...VLANS and routing. + Requires reliable attendance at customer site during work hours required by customer. + Requires… more
- NTT DATA North America (Alexandria, VA)
- …years of experience working with government employees to define performance measures for a help desk /service desk + 10 years of experience providing ... of 50+ FTE's who provide Tier I & II support for a major government agency. + Schedules and...+ **Must live a commutable distance to the client site in Alexandria, VA.** + Must be either PMP… more
- Serco (Suffolk, VA)
- …looking for someone with a deep understanding of military planning and scenario design to help support Joint Staff J7 events and exercises. In this role, you ... **Position Description** Join Serco's dynamic Joint Staff Support Team (JST) as a Principal Military Trainer...and Operational Environment Planner in Suffolk, Virginia. In this on- site role, you will contribute to the development and… more
- Tyto Athene (Fort Belvoir, VA)
- …Directory & SSO + Provide Tier III support and work with Desktop Support / Help Desk personnel, both internal and external (vendors), to provide ... as part of an integrated team including cybersecurity specialists, network engineers, service desk analysts, and other personnel on site . Applicant must be… more
- General Dynamics Information Technology (Mclean, VA)
- …procedures and knowledge base articles. **Required Qualifications:** + 8+ years of experience in a Help Desk or IT Support role, with at least 1 year ... customer-focused IT Operations Manager to oversee our frontline IT support team. This role combines technical expertise with leadership,...for end-users while mentoring and guiding a team of Help Desk Technicians. The ideal candidate will… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …Required:** None **Job Family:** Systems Administration **Skills:** IT Help Desk ,Linux,Microsoft (MS) Active Directory (AD),System Administration,Windows ... crashes, system performance issues, and connectivity problems. + Deliver **remote and on- site end-user desktop support ** , resolving escalated technical issues… more