- CACI International (Reston, VA)
- Help Desk Tier 2 Specialist , Journeyman Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee ... CACI has an excellent opportunity for an experienced, self-directed **,** ** Help Desk Tier 2 Specialist , Journeyman** . This position is in support of a… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II (MIELS): Bowhead is seeking Field Service Representatives / Service Desk ... operations and sustainment. **Responsibilities** + Create, update, and manage help desk tickets for Fleet 24x7 onsite....monitoring tools to proactively detect potential problems. + Provide Tier 1 and Tier 2 support for… more
- NANA Regional Corporation (Chantilly, VA)
- …Lake Technology an AKIMA company is looking for an IT Technical Support Specialist . Perform basic technical support to staff and customers by testing software and ... hardware products, maintain software documentation, respond to and follow-up on internal and external customer support problems. Also, provide support to end users for either PC, server, or mainframe applications and hardware. Perform problem solving and… more
- CACI International (Reston, VA)
- Help Desk Specialist Job...the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier 3 ... Travel: None * * * CACI is seeking a Help Desk Specialist to join...supporting systems for visibility and communication purposes. Communicate with Tier 3 support partners for issue resolution. * Support… more
- M. C. Dean (Vienna, VA)
- …outcomes, improving lives, and changing the world for the better. We are seeking a ** Help Desk System Specialist ** to join our **Security and Electronic ... incoming issues to support ticket creation and assignment per tier level. + Follows up with customers and track...and 0+ Years of Relevant Experience **Relevant Experience:** + Help Desk Support Functions with a Combination… more
- ENS Solutions (Springfield, VA)
- …Accurately logs and tracks open tickets, maintains clear documentation, and learns help desk protocols and escalation procedures while gaining foundational ... Provides initial technical support, addressing routine user inquiries and basic troubleshooting ( Tier 1). + Escalates more complex or unresolved issues to mid-level… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …similar certifications desired + Experience with using ITSM Tools such as Ivanti or Remedy Help Desk is a plus + Azure VDI, Citrix experience preferred + ... Corner area) with FinCen Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and managing the IT infrastructure… more
- TekSynap (Chantilly, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The ** Help Desk Support Tech** willperformor provide supportas part of a24/7, 365-day Service Desk ... actionable service catalog and support for other IT service management functions. The Help Desk Support Techwill: + Providetechnical advice and guidance on… more
- CACI International (Arlington, VA)
- …integrated personnel and pay system ever deployed!" The CACI Team is looking for a Senior Tier 2 Help Desk Analyst to fill a position in Arlington, VA. ... Customer Support Specialist Job Category: Information Technology Time Type: Full...overall Tier II team and directly manage Tier II help desk professionals.… more
- TekSynap (Springfield, VA)
- …supports the Service Desk [duty hours 9:00am-6:00pm] and reports to the Service desk Administrator. The position can execute all tier 1 and 2 service ... aptitude. + Excellent communication skills. **Overview** We are seeking a Senior IT Specialist /Service Desk Lead to join our team supporting a government… more