- Capital Region BOCES (Albany, NY)
- …and desktop). + Diagnoses computer and network problems on-site or by means of help desk staff with user telephone consultations. + Works with vendors to ... Work is performed under the general supervision of a Senior Network and Systems Technician (BOCES) or other professional....and networks. PROMOTIONAL : Twenty-four months (24) as a Help Desk Technician in the agency where… more
- MTA (Jamaica, NY)
- …Level 1 coverage at the IT Service Desk as needed. This includes basic help desk resolution and service desk delivery. + Plan, design, and engineer ... items in the unit's area of responsibility. This includes such items as help files, "how-to" videos, service alerts, etc. + Evaluate non-standard user requests and… more
- The Arc Mid-Hudson (Kingston, NY)
- …applications + Responding promptly to help requests through the agency's Help Desk software, emails, phone calls, or in-person requests. Communicate as ... for agency IT operations, under the direction of the Sr . Network and Systems Manager. Specific responsibilities include, but...systems (Avaya preferred) + Microsoft Data Protection Manager + Help Desk software (SysAid preferred) + The… more
- CBRE (New York, NY)
- …aspects of operations, including preventative maintenance (PM), reactive maintenance, vendor services, help desk operation, soft service delivery where in scope, ... Senior Account Director (Alliance Director) Job ID 243140...Consulting, Workplace Strategy, and Workplace Experience. **Job Summary** A Sr . Account Director provides leadership, management, and development of… more
- University of Rochester (Rochester, NY)
- …in accordance with the institution's needs. + Supports after-hours Level 1 and Level 2 Help Desk customer service. + Reviews and approves all IT activities that ... guidance from the Data Center Director and as a senior member of the University IT Management Team, provides...needs. + Supports after-hours Level 1 and Level 2 Help Desk customer service. + Reviews and… more
- The Strong (Rochester, NY)
- …(AV) systems throughout the museum. Serving as the primary contact for the IT help desk , this position installs, configures, maintains, and troubleshoots a range ... the ticketing system, phone, and in-person contact, acting as the primary help desk resource. Responsibilities include installing, configuring, maintaining, and… more
- Mindex (Rochester, NY)
- …every customer interaction. Essential Functions: + Triage customer chat requests and help desk tickets for Mindex product applications including server and/or ... Mindex product applications, server and database related tickets and escalates to Senior team members when further investigation and documentation is required. +… more
- Deloitte (Jericho, NY)
- …ranging from keeping the lights on for the client's environment (eg upgrades, access help desk ) to full-service use case development and dashboards As a ... ServiceNow Senior Consultant Our Deloitte Cyber team understands the...cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through… more
- City of New York (New York, NY)
- …contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk , or as an end user will not be ... them all. It's an opportunity to provide impactful support, quality customer service, and help protect the future of New York City for generations to come. Visit our… more
- JPMorgan Chase (New York, NY)
- …across one of the world's most innovative financial organizations. As a Senior Product Associate in Customer Acquisition Experiences (CAE), you contribute to the ... repository of our current state + Participate in technical desk checks with engineers in order to iterate on...at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions… more