- Steampunk (Mclean, VA)
- …ID, Exchange Online, and Enterprise Apps + **3+ years** managing or mentoring support/ help desk teams + Strong expertise in **Endpoint Management (Intune/MEM)** ... solutions, modernize infrastructure, and guide our **Customer Success and IT Support Desk ** team to deliver stellar service. **Contributions** **What You'll Do** +… more
- City of Norfolk, Virginia (Norfolk, VA)
- …diagnose and resolve computer hardware, software, access, and security issues. + CUSTOMER SERVICE/ HELP DESK : Provide excellent customer service and IT support to ... operating systems + Microsoft Office products including Outlook, Word, and Excel + Help Desk or field service technician tasks and responsibilities +… more
- ManTech (Chantilly, VA)
- …limited to:** + Providing end-user support to personnel utilizing ITD IT systems. + Triaging help desk tickets for a broad range of service requests to include ... **MANTECH** seeks a motivated, career and customer-oriented ** Senior IT Systems Administrator** to join our team...with Windows and Linux operating systems. + Experience providing help - desk end-user support for common desktop and… more
- ManTech (Chantilly, VA)
- …limited to:** + Providing end-user support to personnel utilizing ITD IT systems. + Triaging help desk tickets for a broad range of service requests to include ... **MANTECH** seeks a motivated, career and customer-oriented ** Senior IT Systems Administrator** to join our team...and Linux operating systems. + End-User Support: Experience providing help - desk support for common desktop and server… more
- Leidos (Bluemont, VA)
- …the user community. Issue/maintain Public Key Infrastructure (PKI) tokens. Work with automated Help Desk tools such as Microsoft System Center, Remedy, and ... Issue/maintain Public Key Infrastructure (PKI) tokens. + Work with automated Help Desk tools such as Microsoft System Center, Remedy, and ServiceNow. +… more
- BCMC (Falls Church, VA)
- …update sets and synchronization of changes between multiple ServiceNow instances + Resolve help desk /support tickets for reported incidents or defects + Adhere ... support + Demonstrated experience with upgrading systems, software migrations, and resolving help desk tickets + Experience configuring mid-servers + Strong… more
- Chenega Corporation (Springfield, VA)
- …for all support calls received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for all requests ... support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in providing… more
- Koniag Government Services (Chantilly, VA)
- …and participate in code reviews + Support FTP and SFTP transmission operations + Implement Help Desk resolutions for Level II and III tickets + Apply STIGs to ... + Troubleshoot and fix production issues under guidance of senior team members + Assist in creating and maintaining...Experience with FTP and SFTP protocols + Familiarity with Help Desk ticketing systems + Ability to… more
- TekSynap (Springfield, VA)
- …infrastructure, server infrastructure, network security, telecommunications systems and service desk . Responsible for managing and setting priorities for the ... include: CCNP, CCDP, or CCIE + Ten (10) Plus years of SENIOR LEVEL EXPERIENCE administering enterprise infrastructures in large enterprises. + Working knowledge… more
- Leidos (Reston, VA)
- …Masters with 6 - 10 years of prior relevant experience in a network operations, help desk , or IT support role. Specific experience, education and training may be ... **Description** Leidos is seeking a ** Senior NOSC (Network Operations and Security Center) Technician/Network...degradation of services or outage issues to customers and help with resolution. + Follow ITSM and ITIL processes… more
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