- Insight Global (Manassas, VA)
- …Remote troubleshooting experience or "remoting in" using SCCM, Citrix, Screenmeet Experience leading a help desk team null We are a company committed to creating ... Insight Globals is looking for a Tier 2 IT Support Analyst to join their team in Manas, VA....chats, working the unassigned queue and being the desktop support point of contact for the 100 onsite end… more
- Acclaim Technical Services (Herndon, VA)
- …+ VoIP Telephone Installation experience. + Related work experience in a technical help desk position and IT hardware and cabling installation. + IAT ... continues to grow. ATS is actively hiring an IT Support Officer w/ TS/SCI w/ Poly to join the...disabilities and protected veterans full equal employment opportunity. We support the employment and advancement in employment of individuals… more
- Leidos (Fort Belvoir, VA)
- …this role, a successful candidate you will provide IT Service Desk support installing, operating, maintaining, troubleshooting, administrating, and cybersecurity ... seeking an **Intermediate Helpdesk Specialist in Reston, VA** to support large-scale migration and operations on a large, high-profile...+ Analyze, troubleshot, and resolve tickets based on the Help Desk allocation process. + Follow ITSM… more
- HCA Healthcare (Ashland, VA)
- …Employee Stock Purchase Plan with 10% off HCA Healthcare stock + Family support through fertility and family building benefits with Progyny and adoption assistance. ... banking partnerships + Education assistance (tuition, student loan, certification support , dependent scholarships) + Colleague recognition program + Time Away… more
- ManTech (Herndon, VA)
- … or program management. + 4+ years of hands-on leadership experience in service desk support and operations. + One of the following certifications is required: ... ITIL Certification, Security+, PMP Certification **Preferred Qualifications:** + Help Desk Institute (HDI) certification + Familiarity with Agile methodologies +… more
- TekSynap (Arlington, VA)
- …Operating Procedures (SOPs), Work Instructions (WIs), and other program documentation. + Help implement the service desk strategy, quality assurance (QA) ... incidents, service requests, and problems with internal and external support teams. + Monitor and track service desk... support teams. + Monitor and track service desk metrics, including ticket resolution times, call handling performance,… more
- Xerox (Richmond, VA)
- …contact for all equipment, support and service. + Order supplies through the Xerox Help Desk + Place service call for Xerox Devices when needed. + Check for ... the HD in a timely manner for 2nd level support . + Resolve all requests in a timely matter....your designated area + Daily check in email to Help Desk + Xerox Onsite to keep… more
- ManTech (Herndon, VA)
- … desk or program management. + 4+ years of leadership experience in service desk support and operations. + One of the following certifications is required: ... ITIL Certification, Security+, PMP Certification **Preferred Qualifications:** + Help Desk Institute (HDI) certification + Familiarity with Agile methodologies +… more
- TekSynap (Richmond, VA)
- …+ CCNP Security + CISA + CISSP (or Associate) + GCED + GCIH + DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained on day 1 + Must have the ... Duties): + Install and configure workstation setups at approximately 1,650 desk locations. + Equipment includes: two monitors, docking station, laptop, keyboard,… more
- Chenega Corporation (Springfield, VA)
- … calls received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for all requests received. ... in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals… more