- ManTech (Herndon, VA)
- … or program management. + 4+ years of hands-on leadership experience in service desk support and operations. + One of the following certifications is required: ... ITIL Certification, Security+, PMP Certification **Preferred Qualifications:** + Help Desk Institute (HDI) certification + Familiarity with Agile methodologies +… more
- TekSynap (Arlington, VA)
- …Operating Procedures (SOPs), Work Instructions (WIs), and other program documentation. + Help implement the service desk strategy, quality assurance (QA) ... incidents, service requests, and problems with internal and external support teams. + Monitor and track service desk... support teams. + Monitor and track service desk metrics, including ticket resolution times, call handling performance,… more
- Xerox (Richmond, VA)
- …contact for all equipment, support and service. + Order supplies through the Xerox Help Desk + Place service call for Xerox Devices when needed. + Check for ... the HD in a timely manner for 2nd level support . + Resolve all requests in a timely matter....your designated area + Daily check in email to Help Desk + Xerox Onsite to keep… more
- TekSynap (Richmond, VA)
- …+ CCNP Security + CISA + CISSP (or Associate) + GCED + GCIH + DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained on day 1 + Must have the ... Duties): + Install and configure workstation setups at approximately 1,650 desk locations. + Equipment includes: two monitors, docking station, laptop, keyboard,… more
- Chenega Corporation (Springfield, VA)
- … calls received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for all requests received. ... in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals… more
- NTT America, Inc. (Ashburn, VA)
- …stacking equipment, installing PDU's creating and managing documentation, and periodically supporting help desk functions such as participating in a phone queue, ... Infrastructure Technician is expected to address customer inquiries via support tickets requests from inception through resolution with minimal...required. + 3-5 years of data center environment or help desk experience is required. + CompTIA… more
- DMS International (Virginia Beach, VA)
- …+ Assisting users with general computer problems and coordinate with the NMCI Help Desk and Base Operations personnel when additional assistance is required, ... (Information Management). The Functional Analyst will provide IT technical support in the resource management area to the Information...users with general computer problems and coordinate with NMCI Help Desk and Base Operations personnel when… more
- Canon USA & Affiliates (Richmond, VA)
- …The first point of contact for regular LMS users with LMS problems will be the CMSU IT Help Desk . Questions not able to be answered by the IT Help Desk ... This person also acts as a first tier of support for the system when issues are escalated from...first point of contact for LMS managers with product support questions is the LMS administrator. The LMS administrator… more
- HCA Healthcare (Mechanicsville, VA)
- …Employee Stock Purchase Plan with 10% off HCA Healthcare stock + Family support through fertility and family building benefits with Progyny and adoption assistance. ... banking partnerships + Education assistance (tuition, student loan, certification support , dependent scholarships) + Colleague recognition program + Time Away… more
- Parsons Corporation (Centreville, VA)
- …you're looking for. **Job Description:** Parsons is looking for an amazingly talented ** Help Desk Customer Service Representative** to join our team! In this ... role you will get to **ensure round-the-clock support is available 24/7/365, through both phone and email,...is available 24/7/365, through both phone and email, ensuring help desk response capabilities are always accessible… more