- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... issues, requests. As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
- MPR Associates (Alexandria, VA)
- …resolution and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve more ... firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT team. If you...issues of MPR users. The individual will provide technical support for MPR computers, operating systems, application software, telephones,… more
- V2X (Springfield, VA)
- …Shall have 1 or more years of experience working in an enterprise IT Service Desk or Help Desk role. + Demonstrated experience providing technical assistance ... to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness....We are hiring a great opportunity for an Service Desk Specialist - active TS/SCI clearance. This position will… more
- ManTech (Herndon, VA)
- …Business Administration or a related field + 8+ years of experience in service desk operation, leading IT support teams and delivering high-quality end-user ... **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager** to join our team in **the DC,...Tier 0 - 2 (and select Tier 3) operations support . Additionally in this role you will work closely… more
- NANA Regional Corporation (Alexandria, VA)
- …the daily operations of the organization's IT Service Desk , providing support for computer systems, networks, applications, infrastructure, help - desk ... Desk Manager to oversee and manage Information Technology support services in alignment with the mission of the...Desk team and ensure efficient, effective, and high-quality support across the organization. To join our team of… more
- Public Consulting Group (Richmond, VA)
- …leader will develop and grow high-performing functional teams in the areas of production support , software enhancements, and help desk procedures in ... the delivery and support of professional services (eg, consulting, help desk , training/professional learning, business analytics, software development). +… more
- US Marine Corps (Quantico, VA)
- …resolution. Responsible for 1st level call resolution, escalation and logging of all inbound help desk requests received by telephone, email and via the trouble ... established practices and procedures that apply to the assignment in support of various application programs that affect accuracy, reliability, acceptability and… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager** to join our team in the **DC, Maryland, and Virginia (DMV) area** . In ... this role you will manage the entire service desk operation for network, cloud/platform/system/application, and cybersecurity M&A and...Tier 0 - 2 (and select Tier 3) operations support . This role also works closely with staff and… more
- TEKsystems (Reston, VA)
- …or Masters with 6 - 10 years of prior relevant experience in a network operations, help desk , or IT support role. Specific experience, education and training ... maintain System Administrator and\or Network Administrator II functions and services in support of the agency and customers on Unclassified, Secret, and Top Secret… more
- Atrium Hospitality (Hampton, VA)
- …Hampton Roads Embassy Suites 1700 Coliseum Drive Hampton, VA 23666 Front Desk Associate Full time **Atrium SPIRIT - where teamwork, passion and appreciation ... for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality...sending and receiving faxes, packages and mail **Perseverance:** + Help to resolve problems through recovery when things aren't… more