- Spectrum Comm Inc (Falls Church, VA)
- …for escalated issues or specialized support needs. + Mentor and assist junior help desk staff, providing guidance on troubleshooting methods and customer ... field, or equivalent combination of education and experience. + 4+ years of experience in help desk or desktop support roles, with at least 1 year in a… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 38246 **Summary** **Tier 2 Help Desk Analyst** **Arlington, VA** Are you ready to enhance your skills and build your career in a rapidly evolving ... core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join...to our nation. SecuriGence is seeking a **Tier 2 Help Desk Analyst** to help … more
- NuAxis Innovations (Falls Church, VA)
- …for a Full-Time position. **Job Summary:** NuAxis Innovations is seeking a customer -focused Help Desk Technician to support the US Fish and Wildlife ... a federal IT company on a mission to make customer experience (CX) the center of every government solution.**...experience. . 2+ years of hands-on experience in a help desk or desktop support … more
- General Dynamics Information Technology (Fairfax, VA)
- …3 + years of related experience **US Citizenship Required:** Yes **Job Description:** HELP DESK TECHNICIAN II Advance how our customers operate while you ... advance your career. Join GDIT as a Help Desk Technician II and build an... of the IT operations infrastructure. * Provide user support and customer service on company-supported computer… more
- E-volve Technology Systems, Inc. (Reston, VA)
- …Technology Systems, Inc. is hiring a Customer Support Analyst to work in support of a federal help desk operations environment. The Customer ... Customer Support Analyst Reston, VA 20190... Customer Support Analyst Reston, VA 20190 Security Clearance Requirement:...CI Polygraph + Proficiency in providing Tier 2-3 Service Desk support + Ability to thrive in… more
- Allied Universal (Fairfax, VA)
- …You will utilize your customer service skills and technology proficiency to help to deter potential issues and support a positive experience for everyone ... customers we serve. As a **Security Professional - Front Desk Customer Service** in **Fairfax, VA** ,...activities when appropriate, following company and site-specific guidelines. + Support a welcoming environment at the front desk… more
- Steampunk (Mclean, VA)
- **Overview** We are looking for a **Service Desk Functional Analyst** to help with the configuration, optimization, and continuous improvement of our service ... at peak efficiency. The ideal candidate will meet with customer to design and optimize service desk ...articles, user guides, and standard operating procedures for service desk processes. + Provide end-user support , troubleshooting,… more
- M. C. Dean (Vienna, VA)
- …Experience or + Bachelor's Degree and 0+ Years of Relevant Experience **Relevant Experience:** + Help Desk Support Functions with a Combination of Phone and ... the world for the better. We are seeking a ** Help Desk System Specialist** to join our...the Operations Manager. Main responsibilities include: + Answers network support phone calls from customer end users… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- … customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and ... problems, issues, requests. As the entry point for customer , documents, notifies proper department/ desk , escalates as...customer onboarding and offboarding. + Provide account management support . + Process all IT SM tickets to completion.… more
- Tyto Athene (Reston, VA)
- …Science, or related field; bachelor's degree preferred. + 3-5 years of experience in a help desk or technical support role. + CompTIA A+ Certified highly ... **Description** Tyto Athene is searching for a full-time ** Help Desk Technician- Mid** to join...understanding of scripting and automation. + Troubleshooting and technical support experience. + Customer service, listening and… more