- Steampunk (Mclean, VA)
- **Overview** We are looking for a **Service Desk Functional Analyst** to help with the configuration, optimization, and continuous improvement of our service ... at peak efficiency. The ideal candidate will meet with customer to design and optimize service desk ...articles, user guides, and standard operating procedures for service desk processes. + Provide end-user support , troubleshooting,… more
- M. C. Dean (Vienna, VA)
- …Experience or + Bachelor's Degree and 0+ Years of Relevant Experience **Relevant Experience:** + Help Desk Support Functions with a Combination of Phone and ... the world for the better. We are seeking a ** Help Desk System Specialist** to join our...the Operations Manager. Main responsibilities include: + Answers network support phone calls from customer end users… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- … customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and ... problems, issues, requests. As the entry point for customer , documents, notifies proper department/ desk , escalates as...customer onboarding and offboarding. + Provide account management support . + Process all IT SM tickets to completion.… more
- Tyto Athene (Reston, VA)
- …Science, or related field; bachelor's degree preferred. + 3-5 years of experience in a help desk or technical support role. + CompTIA A+ Certified highly ... **Description** Tyto Athene is searching for a full-time ** Help Desk Technician- Mid** to join...understanding of scripting and automation. + Troubleshooting and technical support experience. + Customer service, listening and… more
- CACI International (Ashburn, VA)
- …* * * **The Opportunity:** CACI's Agile Solution Factory (ASF) is hiring an experienced Help Desk Specialist to support a Customs and Border Protection (CBP) ... customer satisfaction. + Lead initiatives to improve help desk processes, efficiency, and customer...in lieu of degree) + Experience using a service desk ticketing system. + Experience providing advanced support… more
- Spectrum Comm Inc (Falls Church, VA)
- Position Overview The Help Desk Technician provides on-site technical support for end users at a secure government healthcare facility in Bethesda, Maryland. ... and network issues while maintaining a high standard of customer service. The position supports daily IT operations, ensures...experience considered. + 1-3 years of experience providing IT support in a help desk … more
- MPR Associates (Alexandria, VA)
- …resolution and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve more ... firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT team. If you...issues of MPR users. The individual will provide technical support for MPR computers, operating systems, application software, telephones,… more
- CACI International (Sterling, VA)
- …Local * * * CACI is currently looking for a motivated, career and customer -oriented Service Desk Lead with Agile methodology experience to join our Customs ... Service Desk Lead Job Category: Information Technology Time Type:...As a member of the ITI2.1 Team, you will support the men and women charged with safeguarding the… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team ... to troubleshoot Mac hardware and software issues + Strong customer service and communication skills for in-person support as well as remote support + The… more
- Koniag Government Services (Vienna, VA)
- …88-352_** **Job Details** **Job Family** **Client Techncial Support and Training** **Job Function** ** Help Desk Support Tech** **Pay Type** **Hourly** ... an experienced **Service Desk Representative** with a **Top-Secret Clearance** to support **Kadiak** and our government customer in Vienna, Virginia. We… more