- TRIAEM, LLC (Springfield, VA)
- …problem tickets and coordinate problem fixes with the administrative tool administrators and NGA Help Desk . + Track and status MC&G PEO problem tickets for the ... PEO IT Support Required Skills/ Education/Experience + 2 years of...National System for Geospatial Intelligence (NSG) community and its functions , with tasks to include understanding management processes and… more
- ManTech (Herndon, VA)
- … or program management. + 4+ years of hands-on leadership experience in service desk support and operations. + One of the following certifications is required: ... ITIL Certification, Security+, PMP Certification **Preferred Qualifications:** + Help Desk Institute (HDI) certification + Familiarity with Agile methodologies +… more
- TekSynap (Springfield, VA)
- …termination of employment. **Job Locations** _US-VA-Ashburn | US-VA-Springfield_ **ID** _2025-8246_ **Category** _Technical Support / Help Desk_ **Type** _Regular ... infrastructure, server infrastructure, network security, telecommunications systems and service desk . Responsible for managing and setting priorities for the… more
- NTT America, Inc. (Ashburn, VA)
- …and stacking equipment, installing PDU's creating and managing documentation, and periodically supporting help desk functions such as participating in a ... Infrastructure Technician is expected to address customer inquiries via support tickets requests from inception through resolution with minimal...required. + 3-5 years of data center environment or help desk experience is required. + CompTIA… more
- DMS International (Virginia Beach, VA)
- …+ Assisting users with general computer problems and coordinate with the NMCI Help Desk and Base Operations personnel when additional assistance is required, ... (Information Management). The Functional Analyst will provide IT technical support in the resource management area to the Information...users with general computer problems and coordinate with NMCI Help Desk and Base Operations personnel when… more
- Public Consulting Group (Richmond, VA)
- …leader will develop and grow high-performing functional teams in the areas of production support , software enhancements, and help desk procedures in ... the delivery and support of professional services (eg, consulting, help desk , training/professional learning, business analytics, software development). +… more
- Canon USA & Affiliates (Richmond, VA)
- …The first point of contact for regular LMS users with LMS problems will be the CMSU IT Help Desk . Questions not able to be answered by the IT Help Desk ... This person also acts as a first tier of support for the system when issues are escalated from...matter expert for Canon's LMS. Must know all back-end functions . Must know how LMS integrates with other internal… more
- IT Concepts (Salem, VA)
- …experience may be substituted for education. + 2+ years of experience in IT Technical Support , Help Desk or System Administration. + Candidates must be able ... ensuring optimal operation and user satisfaction. + Assist in delivering both remote and desk -side technical support , responding to IT support tickets, and… more
- TekSynap (Ashburn, VA)
- …benefits, and termination of employment. **Job Locations** _US-VA-Ashburn_ **ID** _2025-8026_ **Category** _Technical Support / Help Desk_ **Type** _Regular ... **Responsibilities & Qualifications** **ACTIVITIES & RESPONSIBILITIES** Provide support to the Cyber Defense Forensic team in support of Insider Threat… more
- Brink's (Richmond, VA)
- …exceptional customer service while educating the customer on all features and functions of BRINKS/PAI. With knowledge of these essential job duties, responding to ... email and chat. The ACS conducts day-to-day customer phone support while adhering to company policy and industry regulations....of resistance or setbacks; knows when to ask for help . + Problem Solving - Uses logic and methods… more