- City of New York (New York, NY)
- … Representative for the Citywide User Support Division. Under general direction, the Help Desk Level 1 Representative will serve as the "front-line" of ... System (PMS), City Human Resource Management System (CHRMS), Remedy and others. The Help Desk Level 1 Representative will: - Respond to telephone and email… more
- NYS Housing Trust Fund Corporation (New York, NY)
- …an eagerness to learn new systems. + Experience working as an IT help desk technician or in a similar customer support role + Experience using Emphasys ... trained to use Elite. A centralized team of state staff based in New York City provide Help Desk assistance to those users. HCR seeks a qualified help … more
- City of New York (New York, NY)
- …driving best practices related to sustainable knowledge acquisition and skills. The Service Desk operates as a central service and support team, responding to ... coverage for meetings and/or assigned hours. With a certain level of independence, identify when issues should be escalated,...for various initiatives, as necessary, across the agency in support of the Service Desk unit. PREFERRED… more
- TEKsystems (Yorktown Heights, NY)
- …Operations Manager, coordinating technology support activities (including scheduling) of the Help Desk staff tasked with the efficient/timely delivery of IT ... services. * Providing IT support for issues related to hardware, software, and systems....issues remotely if appropriate. * Assigning service calls to help desk staff/vendors via a ticketing system,… more
- City of New York (New York, NY)
- …for New Yorkers and communities to flourish. Monitor and Manage Service Now Help Desk tickets and E-mails in a timely manner. Provide Helpdesk/desktop ... support for hardware and software computer systems and peripherals. Support and set up audio/visual equipment, computers, and Laptops in several conference… more
- City of New York (New York, NY)
- …of enterprise IT ecosystem and dependencies. - Proven experience as a Help Desk Technician or other customer support role. - Tech-savvy with a working ... OMB and be an agile problem solver providing a high- level of customer service to OMB staff. The analyst...year of full-time experience as a Help Desk technician or other customer support role.… more
- GovCIO (Albany, NY)
- …training of service desk agent staff + Collaborate with tier three support groups to establish relationships, prepare for changes and updates to the environment, ... team lead monitors service delivery activities to ensure service level agreements are met and improve customer satisfaction. This...and gather support documents + Provides coaching to service … more
- TEKsystems (New York, NY)
- …workshops. Knowledge, Skills, and Abilities Required: * Experience providing telephone based technical support and/or desk side technical support . * Ability ... infrastructure. This position involves extensive interaction with attorneys and support staff while maintaining strict confidentiality of personnel and Firm… more
- City of New York (New York, NY)
- …while documenting and partnering with other units to resolve any issues. Service Desk 's support inhibits task completion and the overall success of critical ... Job Description Note: This is NOT a Helpdesk/Desktop Support position. The Mayor's Office of Contract Services...levels of responsibility for the agency's success. The Service Desk Operations (SDO) Associate Directors align daily operations to… more
- City of New York (New York, NY)
- Job Description **This is not a Help Desk /Desktop support position** The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service ... relevant to Analysts in their assigned division and demonstrate an advanced level of expertise. Senior Analysts assume increased responsibilities and may train and… more