• Help Desk Lead - Senior

    CGI Technologies and Solutions, Inc. (Arlington, VA)
    …Helpdesk Lead manages and oversees the daily operations of a help desk team, ensuring efficient and effective technical support . This role involves ... Team Leadership: o Oversee the daily activities of the help desk team, providing guidance, support...and improvements. * Other: o Ensure compliance with service level agreements (SLAs). o Evaluate and recommend new tools… more
    CGI Technologies and Solutions, Inc. (09/06/25)
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  • Mid- Level Help Desk Agent

    ASM Research, An Accenture Federal Services Company (Alexandria, VA)
    …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... issues, requests. As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
    ASM Research, An Accenture Federal Services Company (07/15/25)
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  • Tier-1 Network Monitor/ Help Desk…

    General Dynamics Information Technology (Langley AFB, VA)
    …**Public Trust/Other Required:** None **Job Family:** IT Infrastructure and Operations **Skills:** Help Desk Support ,Networking Tools,Technical Support ... **Req ID:** RQ208300 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret/SCI...Desk services across a global enterprise. **Task: Network Monitoring/ Help Desk Support Subtasks.** +… more
    General Dynamics Information Technology (10/04/25)
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  • DAI Help Desk Support…

    CGI Technologies and Solutions, Inc. (Quantico, VA)
    **DAI Help Desk Support - Journeyman** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Quantico **Position ... and maintain DAI Business Process and Architecture materials, including SOPs and desk guides. - Support System Change Request processes, including documentation… more
    CGI Technologies and Solutions, Inc. (09/09/25)
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  • NCIS Help Desk Analyst Tier I…

    General Dynamics Information Technology (Quantico, VA)
    …Secret **Public Trust/Other Required:** None **Job Family:** Technical Support Services **Skills:** Help Desk Support ,IT End User Support ,IT Service ... **WHAT YOU'LL NEED TO SUCCEED (Required):** + **Security Clearance Level :** Active Top Secret clearance. + **Required Experience:** 2+...Secret clearance. + **Required Experience:** 2+ years of IT support experience in a Help Desk… more
    General Dynamics Information Technology (08/15/25)
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  • Senior Help Desk Technician

    Spectrum Comm Inc (Falls Church, VA)
    …escalated issues or specialized support needs. + Mentor and assist junior help desk staff, providing guidance on troubleshooting methods and customer service ... education and experience. + 4+ years of experience in help desk or desktop support ...for a US Government security clearance at the Secret level . + Must complete mandated cybersecurity and privacy training… more
    Spectrum Comm Inc (09/22/25)
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  • NCIS Help Desk Analyst Tier II…

    General Dynamics Information Technology (Quantico, VA)
    …**Public Trust/Other Required:** None **Job Family:** Technical Support Services **Skills:** Help Desk Support ,IT End User Support ,IT Service ... **Req ID:** RQ207843 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret/SCI...Secret clearance. + **Required Experience:** 5+ years of IT support experience in a Help Desk… more
    General Dynamics Information Technology (09/26/25)
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  • Help Desk Technician - TS/SCI

    General Dynamics Information Technology (Chantilly, VA)
    …None **Job Family:** Technical Support Services **Skills:** Active Directory (AD), Help Desk Support ,Technical Support **Certifications:** Security ... **Req ID:** RQ194446 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret...And our work depends on a ** Help Desk Technician** joining our team to support … more
    General Dynamics Information Technology (08/08/25)
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  • Enterprise Help Desk (EHD) Agent,…

    Leidos (Lorton, VA)
    …of commonly-used IT concepts, practices, and procedures within a Help Desk environment. + Ability to effectively support customers, including, but not ... we do business. Leidos is seeking an experienced Enterprise Help Desk (EHD) Agent, Tier 1, to... (EHD) Agent, Tier 1, to join the Mission Support Services (MSS) team. MSS is a shared services,… more
    Leidos (10/04/25)
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  • Help Desk Technician

    NuAxis Innovations (Falls Church, VA)
    …Technician** for a Full-Time position. **Job Summary:** NuAxis Innovations is seeking a customer-focused Help Desk Technician to support the US Fish and ... a high-impact federal mission while gaining experience in enterprise- level IT operations. **Key Responsibilities** . Provide Tier 1...experience. . 2+ years of hands-on experience in a help desk or desktop support … more
    NuAxis Innovations (09/04/25)
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