- GovCIO (Arlington, VA)
- …and will be a fully onsite position. **Responsibilities** + Provide outstanding support desk -side support , regularly scheduled backups, network storage ... Specialist) with an active Secret clearance to provide outstanding desk -side support , regularly scheduled backups, network storage...can't do it alone. We need great people to help us do great things - for our customers,… more
- Epsilon, Inc (Alexandria, VA)
- …business needs change. **Preferred Qualifications:** + One or more Help Desk Institute (HDI) certification preferred; HDI Support Center Manager is ... all teams. This position will also oversee the technical support staff managing their day-to-day and ensuring high- level...Operations Certification + Experience managing a Tier 2 specialized support desk in a large environment, preferably… more
- CACI International (Chantilly, VA)
- …enterprise IT operations in lieu of formal education. Minimum 3 years of experience in Help Desk support , IT service desk , or systems administration ... Center, the Frontline Account Manager will: Key Responsibilities: Provide first- level technical support in a 24x7 world-class...such as HP OpenView or CA Concord. HDI Customer Help Desk Analyst certification or equivalent. Microsoft… more
- CACI International (Chantilly, VA)
- …enterprise IT operations in lieu of formal education. + Minimum 3 years of experience in Help Desk support , IT service desk , or systems administration ... the Frontline Account Manager will: Key Responsibilities: + Provide first- level technical support in a 24x7 world-class...as HP OpenView or CA Concord. + HDI Customer Help Desk Analyst certification or equivalent. +… more
- CoStar Realty Information, Inc. (Richmond, VA)
- …and software. + Update and create documentation to be used across the Service Desk organization + Provide videoconference administration and support . + Any other ... Senior IT Support Specialist- Richmond, VA Job Description **Overview** CoStar...to join our team. In this role, you will help improve the productivity of CoStar Group employees by… more
- NANA Regional Corporation (Fredericksburg, VA)
- …equivalent specialized experience. + Must have at least five (5) years direct related experience in help desk and network support . + A minimum of three (3) ... assistance. + Evaluates requests for assistance and provides appropriate level of help to the LEO until...personnel with problems or issues. + Supports the tiered Help Desk architecture. + Performs and conduct… more
- ARSIEM (Arlington, VA)
- … one of our Government clients in Arlington, VA. Responsibilities + Serve as the first level Help Desk for the TEN Lab's systems and accounts + Assist ... ARSIEM is looking for a Technical Engagement Network (TEN) Help Desk Technician to perform investigations to...Desk ticket processing and procedures + Good Customer support + Ability to keep detailed notes + Must… more
- General Dynamics Information Technology (Chantilly, VA)
- …products or services. + Record events, problems, status information, and resolutions in the help desk system. + Potentially, surge to assist with manual testing ... At GDIT, people are our differentiator. As a Technical Support Specialist, you will help ensure the...user issues/requests. + Direct unresolved issues to the next level of support personnel. + Manage time… more
- TekSynap (Arlington, VA)
- …requisitions for equipment and services. **REQUIRED QUALIFICATIONS** + Experience: + 5+ years with help desk support and operation in a DoD IT environment ... the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier-II Work Center support ...desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech… more
- Leidos (Newport News, VA)
- …and technical proficiency in the Leidos software to participate in the NIPR and SIPR Help Desk schedule. Support deployed software system with Help ... upgrade in that area. + Prepare and deliver operator level training virtually and/or within a classroom environment at... Desk activities, reviewing Help Desk tickets submitted by the field, perform initial troubleshooting… more