• Service Center Frontline Account Manager

    CACI International (Chantilly, VA)
    …enterprise IT operations in lieu of formal education. * Minimum 3 years of experience in Help Desk support , IT service desk , or systems administration ... service and rapid issue resolution. As a Frontline Account Manager , you will provide Tier 1 support ...as HP OpenView or CA Concord. * HDI Customer Help Desk Analyst certification or equivalent. *… more
    CACI International (07/18/25)
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  • Line of Business Manager , Child…

    ICF (Reston, VA)
    …for a large national program of Program Support Services (PSS) for child support enforcement. As the LOB Manager , you will apply your knowledge and ... support , training/communications, and data access services. As LOB Manager , you will develop and maintain individual work plans...including: ICR User Guide, ICR Cheat Sheet , ICR Desk Aid + Identify and reach out to stakeholders… more
    ICF (07/23/25)
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  • Incident Support Manager

    TekSynap (Springfield, VA)
    **Responsibilities & Qualifications** **RESPONSIBILITIES** The Incident Support Manager supports the restoration of network infrastructure, and service operation ... balancing SME with Six (6) Plus years. **Overview** We are seeking a Incident Support Manager to join our team supporting a National law enforcement agency… more
    TekSynap (07/26/25)
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  • Tier 2 Helpdesk Lead CAB Manager for Tech…

    TekSynap (Arlington, VA)
    …requisitions for equipment and services. **REQUIRED QUALIFICATIONS** + Experience: + 5+ years with help desk support and operation in a DoD IT environment ... desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech...customer issues, questions, and requests. + Certifications: + HDI Support Center Manager or equivalent + Education:… more
    TekSynap (07/09/25)
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  • Problem Support Manager

    TekSynap (Springfield, VA)
    **Responsibilities & Qualifications** **RESPONSIBILITIES** The Problem Support Manager is responsible for managing the lifecycle of all network infrastructure ... with Four to Six (4-6) years' experience **Overview** We are seeking a Problem Support Manager to join our team supporting a National law enforcement agency… more
    TekSynap (07/26/25)
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  • Deputy Program Manager

    TekSynap (Arlington, VA)
    …Operating Procedures (SOPs), Work Instructions (WIs), and other program documentation. + Help implement the service desk strategy, quality assurance (QA) ... incidents, service requests, and problems with internal and external support teams. + Monitor and track service desk...equipment (GFE) and ensure proper asset management practices. + Support the Program Manager in providing guidance… more
    TekSynap (07/16/25)
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  • System Engineer / IT Manager

    Serco (Herndon, VA)
    …physical IT environments. Our team manages multiple cloud environments providing Network administration, Help Desk , Cybersecurity and SME support for both ... offerings when applicable for projects. + Provide technical execution support . + Provide technical expertise to the PM during...You will be responsible for the development of IT Help Desk knowledge management plans. + You… more
    Serco (07/29/25)
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  • Deputy Program Manager

    ManTech (Herndon, VA)
    … or program management. + 4+ years of hands-on leadership experience in service desk support and operations. + One of the following certifications is required: ... 4 days onsite and 1 day remote. The Desktop Support Services Deputy Program Manager (DPM) works...ITIL Certification, Security+, PMP Certification **Preferred Qualifications:** + Help Desk Institute (HDI) certification + Familiarity… more
    ManTech (08/02/25)
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  • Program Manager National Capitol Region

    Serco (Herndon, VA)
    … Support (IPINS). + You will lead your team to provide high quality network and help desk support to our current and future organization. + You will ... VA Are you looking for an IT oriented Program Manager position that supports Corporate mission daily and shares...government contracts in cloud environments with providing Network administration, Help Desk , Cybersecurity and SME support… more
    Serco (07/30/25)
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  • Technical Project Manager

    Cambridge International Systems Inc (VA)
    …of problems. CAMBRIDGE REQUIRED SKILLS & ABILITIES Cambridge requires a technical Project Manager to join our team in support of a Critical Infrastructure ... of core values: commitment, integrity, and perseverance. Join our team and help us confront today's most threatening and complex obstacles! Cambridge International… more
    Cambridge International Systems Inc (07/10/25)
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