- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- … team. Required Qualifications: * Experience: Minimum of 3 to 5 years in IT support or related help desk environments * Education: High School Diploma ... - Intermediate provides Tier 1 and Tier 2 technical support to end users. This role is critical to...Troubleshoot issues that cannot be resolved by Tier 1 help desk staff. + Simulate and recreate… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- … support environments. Required Qualifications: * Experience: Minimum of 5 years in IT support or help desk operations * Education: Bachelor's degree OR ... Service Desk Incident Manager Clearance Required: Secret Clearance Locations:...* Certifications (Required): + IAT II certification - CompTIA ( Network +, Security+, or equivalent) + ITIL v4 Foundation +… more
- Kennedy Krieger Institute (Baltimore, MD)
- …Tier 3 level support for support tickets submitted to the Help Desk . 9. Maintain all systems documentation, statistical and management reports, as ... **Overview** The Network Engineer II administers and installs telephony servers...Kennedy Krieger Institute departments to implement organizational goals that support the organization's long range plans. 11. Foster and… more
- Service Source (Capitol Heights, MD)
- …full time. Job Summary Administers, manages, designs, documents, and evaluates network systems. Creates and maintains network documentation. Ensures compliance ... equipment procedures and processes. Administers and maintains routers, switches, network security devices, and management systems. Provides complex technical,… more
- SOS International LLC (Fort Meade, MD)
- …service escalation support (Tier 2 and Tier 3) to the respective help desk /call centers for resolution of incidents. Minimum Requirements Active in scope ... Overview SOSi is currently seeking an experienced Network Engineer to join our team in Fort...or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion… more
- Huntington Ingalls Industries (Fort Meade, MD)
- …HII supervisor, with the goal of getting certified and capable of providing 24/7 help desk support for SIGINT systems, troubleshooting deployed sensors, and ... manages the sensors, systems and other assets necessary to support integrated ISR operations and accelerated decision-making. With data...to SIGINT fundamentals and terminology + Overview of 24/7 help desk operations structure Week 2: System… more
- DarkStar Intelligence LLC (Annapolis Junction, MD)
- …have expertise in UNIX and Windows environments, strong problem-solving skills, and help desk or escalation experience. Location: Annapolis Junction, MD FLSA ... client/server/storage/ network devices, mobile devices, and more. + Handle Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis, and… more
- TEKsystems (Rockville, MD)
- …with GAMP practices or similar risk-based compliance guidelines -IT and or Service Desk certifications a plus to include (A+, Network +, Microsoft, ITIL) ... Additional Skills & Qualifications 1. Hardware support , component replacement & configuration of Windows ...28, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …**Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Hardware,Information Technology (IT),Remote Access,Remote Support ... + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician Transform technology into opportunity as an Information… more
- CACI International (Annapolis Junction, MD)
- …In this role, you will manage the day-to-day operations of IT systems, provide tiered support (from Help Desk to Escalation), and ensure the smooth running ... As a System Administrator, your key responsibilities will include: + Tier 1 ( Help Desk ) support for problem identification, diagnosis, and resolution. + Tier… more