- CACI International (Reston, VA)
- … support for incidents that cannot be resolved by the Tier 1 Help Desk support + Highly knowledgeable of help desk processes, procedures, ... Help Desk Tier 2 Specialist, Journeyman Job Category:...specific Tier 2 SLAs or escalates to Tier 3 support + Applies knowledge and experience… more
- Chenega Corporation (Arlington, VA)
- …experience in lieu of a degree + 5+ years of experience in an IT support / help desk role with Tier II responsibilities + CompTIA Security+ or equivalent ... to the next level! The **VIP Help Desk Senior (Class)** is a dedicated Tier ...technical troubleshooting skills to ensure seamless and reliable client-side support . The **VIP Help Desk … more
- M. C. Dean (Norfolk, VA)
- …and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. + Communicate with customers, ... on new system design + Provide tier II/III support for customer issues reported through the help desk + Proper documentation of system programming… more
- CACI International (Arlington, VA)
- …Acceptable Quality Levels of team performance. + Escalate incidents to advanced help desk (eg, Tier III) support as appropriate and partner with senior ... Customer Support Specialist Job Category: Information Technology Time Type:...deployed!" The CACI Team is looking for a Senior Tier 2 Help Desk Analyst...is looking for a Senior Tier 2 Help Desk Analyst to fill a position… more
- General Dynamics Information Technology (Quantico, VA)
- …Top Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Help Desk Support ,IT End User Support ,IT Service Desk ... Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier I**...Secret clearance. + **Required Experience:** 2+ years of IT support experience in a Help Desk… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- …enterprise services operations and sustainment. **Responsibilities** + Create, update, and manage help desk tickets for Fleet 24x7 onsite. Positions are ... **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II (MIELS):...(MIELS): Bowhead is seeking Field Service Representatives / Service Desk Specialists to support a customer in… more
- Red River (Chantilly, VA)
- … 1 Technician who is primarily responsible for working on a team at the Service Desk . The Tier 1 Technician is primarily responsible for working on a team at ... the Service Desk . This position will handle technical support ...tier alignment + Provide after hours on call support as required + Other business duties as assigned… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …hours as required. **Minimum Qualifications:** + 0-2 years Personal Computer experience including customer support or Help Desk . + 0-2 years of customer ... issues, requests. As the entry point for customers, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
- General Dynamics Information Technology (Arlington, VA)
- …Required:** None **Job Family:** Help Desk **Skills:** BMC Remedy Ticketing System, Help Desk Support ,IT Help Desk **Certifications:** ... differentiator. Our work depends on an ** Help Desk Specialist** joining our JSF F-35 support ...Experience:** + 5 years of directly related experience supporting help desk Tier 1, … more
- TekSynap (Chantilly, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The ** Help Desk Support Tech** willperformor provide supportas part of a24/7, 365-day Service ... support for other IT service management functions. The Help Desk Support Techwill: +...andmodifiesproducts to customer requirements + Provide expert and second tier technical support for the installation and… more