- CACI International (Reston, VA)
- …performing the daily check. * Create and update, on a regular basis, Help Desk as well as Technical Support documentation in Confluence and in ServiceNow. * ... Help Desk Specialist Job Category: Information... Help Desk Specialist Job Category: Information Technology Time Type:...the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier… more
- SMX (Fort Belvoir, VA)
- …overseeing the delivery of IT help desk services, managing IT help desk support , ensuring platform reliability and security, and collaborating with ... Fort Belvoir, VA SMX is actively seeking a **Senior Help Desk Manager** for a full-time, on-site...all IT SM tickets to completion + Provide 24/7/365 Tier 1 support for all environments and… more
- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- … 1 to Tier 2. * Act as a member of the Tier 1 Help Desk , providing end-user support . * Anticipated split between the helpdesk lead role and providing ... join a growing and dynamic program to lead a client-facing Momentum Tier 1 Help Desk as well as providing help desk support . In this role, you… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and… more
- MPR Associates (Alexandria, VA)
- …resolution and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve ... firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT team. If you...issues of MPR users. The individual will provide technical support for MPR computers, operating systems, application software, telephones,… more
- General Dynamics Information Technology (Arlington, VA)
- …None **Job Family:** Help Desk **Skills:** Customer Service, Help Desk Support ,Problem Solving,Technical Support ,Troubleshooting ... And our work depends on a Help Desk Specialist joining our team to support ... Desk Specialist to provide timely and professional Tier II support to users. To be… more
- Koniag Government Services (Arlington, VA)
- …88-352_** **Job Details** **Job Family** **Client Techncial Support and Training** **Job Function** ** Help Desk Support Tech** **Pay Type** **Hourly** ... technologies. + Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness. + Specialized knowledge of Microsoft software… more
- Robert Half Technology (Richmond, VA)
- …10 and other operating systems. Requirements * Significant experience in a Level 3 Help Desk or equivalent technical support role. * Advanced proficiency ... Description We are looking for an experienced Help Desk Analyst III to join...a week, within the healthcare industry. Responsibilities: * Provide top- tier IT support to executive staff and… more
- ManTech (Herndon, VA)
- …You will direct and supervise staff providing Tier 0 - 2 (and select Tier 3) operations support . Additionally in this role you will work closely with staff ... and customers to help resolve the most difficult and high visibility events....related field + 8+ years of experience in service desk operation, leading IT support teams and… more
- ManTech (Herndon, VA)
- …You will direct and supervise staff providing Tier 0 - 2 (and select Tier 3) operations support . This role also works closely with staff and customers to ... **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager** to join our team in the **DC,... help resolve the most difficult and high visibility events.… more