- ManTech (Chantilly, VA)
- …project management certification. + Related work experience leading a team in a technical help desk position, refreshing of IT equipment, providing deskside IT ... resolve incoming incidents and requests. Your team provides daily Tier 1-2 support for IT infrastructure and...requests. Your team provides daily Tier 1-2 support for IT infrastructure and mission applications, including issue… more
- TRIAEM, LLC (Springfield, VA)
- …problem tickets and coordinate problem fixes with the administrative tool administrators and NGA Help Desk . + Track and status MC&G PEO problem tickets for the ... PEO IT Support Required Skills/ Education/Experience + 2 years of...and project sites within the administrative tools. + Perform Tier 1 troubleshooting for MC&G PEO users to resolve… more
- General Dynamics Information Technology (Mclean, VA)
- …procedures and knowledge base articles. **Required Qualifications:** + 8+ years of experience in a Help Desk or IT Support role, with at least 1 year ... customer-focused IT Operations Manager to oversee our frontline IT support team. This role combines technical expertise with leadership,...for end-users while mentoring and guiding a team of Help Desk Technicians. The ideal candidate will… more
- Parsons Corporation (Centreville, VA)
- …you're looking for. **Job Description:** Parsons is looking for an amazingly talented ** Help Desk Customer Service Representative** to join our team! In this ... role you will get to **ensure round-the-clock support is available 24/7/365, through both phone and email,...is available 24/7/365, through both phone and email, ensuring help desk response capabilities are always accessible… more
- Chenega Corporation (Fort Belvoir, VA)
- …2 level customer support functions. + Submit all initial IT requests to the Help Desk and monitor the progress of the requestor. + Utilize acquired knowledge ... tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated...presentations at agency meetings and conferences concerning new IT support procedures, equipment, methods, and approaches. + Lead other… more
- TekSynap (Richmond, VA)
- …+ CCNP Security + CISA + CISSP (or Associate) + GCED + GCIH + DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained on day 1 + Must have ... Duties): + Install and configure workstation setups at approximately 1,650 desk locations. + Equipment includes: two monitors, docking station, laptop, keyboard,… more
- CACI International (Chantilly, VA)
- …system analysis, developing standard operating procedures, audit compliance, end user training, and Help Desk support . + Provide expertise in PPBE to ... Systems Analyst role, responsible for providing customer and application support across various efforts for the Department of Navy...end user community via phone and email during specified Help Desk hours. + Candidates must be… more
- DMS International (Virginia Beach, VA)
- …+ Assisting users with general computer problems and coordinate with the NMCI Help Desk and Base Operations personnel when additional assistance is required, ... (Information Management). The Functional Analyst will provide IT technical support in the resource management area to the Information...users with general computer problems and coordinate with NMCI Help Desk and Base Operations personnel when… more
- Tyto Athene (Fort Belvoir, VA)
- …& SSO + Provide Tier III support and work with Desktop Support / Help Desk personnel, both internal and external (vendors), to provide resolutions for ... of an integrated team including cybersecurity specialists, network engineers, service desk analysts, and other personnel on site. Applicant must be multi-disciplined… more
- Canon USA & Affiliates (Richmond, VA)
- …The first point of contact for regular LMS users with LMS problems will be the CMSU IT Help Desk . Questions not able to be answered by the IT Help Desk ... the goals as set by the department. This person also acts as a first tier of support for the system when issues are escalated from the CMSU helpdesk or from LMS… more