• Field Service Representatives / Service…

    UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
    …enterprise services operations and sustainment. **Responsibilities** + Create, update, and manage help desk tickets for Fleet 24x7 onsite. Positions are ... **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST LEAD (MIELS): Bowhead is seeking Field Service Representatives / Service Desk Specialist Lead… more
    UIC Government Services and the Bowhead Family of Companies (07/14/25)
    - Related Jobs

  • Tier I Service Desk Agent (Day Shift)

    ASM Research, An Accenture Federal Services Company (Springfield, VA)
    …**Minimum Qualifications:** + 0-2 years Personal Computer experience including customer support or Help Desk . + 0-2 years of customer service or public relations ... As the entry point for customers, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...experience. + Experience with an incident tracking system (desirable). + Ability to maintain government clearance or… more
    ASM Research, An Accenture Federal Services Company (06/20/25)
    - Related Jobs

  • IT Service Desk Specialist - Top Secret…

    Tesla Laboratories. Inc. (Vienna, VA)
    …similar certifications desired + Experience with using ITSM Tools such as Ivanti or Remedy Help Desk is a plus + Azure VDI, Citrix experience preferred + ... with FinCen Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include...and resolve issues related to desktop computer hardware, operating systems , and software applications for Windows desktops + Troubleshoot… more
    Tesla Laboratories. Inc. (05/08/25)
    - Related Jobs

  • Service Desk Technician

    TEKsystems (Roanoke, VA)
    …demeanor in all interactions. Required Skills & Qualifications + Proven experience in a help desk or technical support role. + Strong knowledge of Windows 10/11, ... Description We are seeking a skilled and customer-focused Service Desk Technician in Roanoke, VA. In this role, you...and effective technical assistance via phone, email, and ticketing systems . You will be responsible for diagnosing and resolving… more
    TEKsystems (07/17/25)
    - Related Jobs

  • Help Desk Technician I - Overnight…

    Red River (Chantilly, VA)
    …courage in searching for the truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit of excellence. + **Resilience** - ... You thrive in rapidly changing circumstances; you adapt to change; you know when to include or escalate to others; you embrace a hard challenge. + **Selflessness** - You are considerate when searching for new and different ideas; you seek what's best for the… more
    Red River (07/18/25)
    - Related Jobs

  • Service Desk Tier I

    Insight Global (Richmond, VA)
    Job Description We are seeking Help Desk Agent Tier I to support the a Customer Care Center supporting a government client. This position serves as the first ... log all incidents and service requests into the ticketing system . - Escalate unresolved issues to Tier 2/3 support...understanding of Windows OS, Microsoft Office, and common IT systems . - Ability to work in a fast-paced, team-oriented… more
    Insight Global (07/12/25)
    - Related Jobs

  • Oracle Training Specialist

    CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
    …for improvements to ITIL processes. -Provides FAQ solutions and support for DAI PMO Help Desk SOP, including ITIL recommendations. -Documents Customer Help ... Support Instructions related to Oracle DBA event/incident resolution. -Supports DAI production help desk tickets, ensuring mitigation and closure within 24… more
    CGI Technologies and Solutions, Inc. (05/24/25)
    - Related Jobs

  • Service Center Front Line Technician (Business)

    CACI International (Chantilly, VA)
    …Current IAT Level II - Security + Customer service and/or support experience working in a Help Desk , Service Desk , or Call Center environment is preferred + ... + Provide frontline phone and email support related to system and application issues + High comfort level working...+ CompTia A+ CompTia Server+ CompTia Network+ HDI Customer Help Desk Analyst + Microsoft Office Specialist… more
    CACI International (06/25/25)
    - Related Jobs

  • Electronic Surveillance System Analyst…

    NANA Regional Corporation (Fredericksburg, VA)
    …+ Assists other NDCAC personnel with problems or issues. + Supports the tiered Help Desk architecture. + Performs and conduct research of potential resolution of ... at least five (5) years direct related experience in help desk and network support. + A...points, routers, switches, VPN appliances, etc.) + Troubleshooting common desk -top PC and mobile operating systems , +… more
    NANA Regional Corporation (07/09/25)
    - Related Jobs

  • Customer Relations Manager

    Chenega Corporation (Arlington, VA)
    …assigned. **Qualifications** + High school diploma or GED equivalent + 5+ years managing desk help and other IT staff + 7+ years progressively responsible ... Abilities:** + Demonstrated skills to develop, lead, and motivate a team of Help Desk professionals to deliver excellent technical support with outstanding… more
    Chenega Corporation (07/18/25)
    - Related Jobs