- NTT America, Inc. (Ashburn, VA)
- …supervisory or team lead experience in a large 24 x 7 help desk operation responsible for providing support to revenue-generating external customers. + MCSE ... that provides remote level I and level II technical support to users worldwide. Responsibilities are generally 20% strategic...Minimum 3 year's experience working in Network Operations or Help Desk environment + Minimum 3 year's… more
- NTT America, Inc. (Ashburn, VA)
- …stacking equipment, installing PDU's creating and managing documentation, and periodically supporting help desk functions such as participating in a phone queue, ... Technician is expected to address customer inquiries via support tickets requests from inception through resolution with minimal...required. + 3-5 years of data center environment or help desk experience is required. + CompTIA… more
- SimIS Inc. (Virginia Beach, VA)
- …technical issues + Strong documentation and communication skills + Experience with help desk ticketing systems + Hardware repair and maintenance expertise ... responsible for maintaining computer system continuity, providing advanced technical support , and ensuring optimal performance of computing assets. This role… more
- Stellar Innovations (Richmond, VA)
- …Certification. + MUST be willing to acquire a DLA CE Certification - IA Role/Function: Help Desk Tier II & III. This certification can be achieved after starting ... PC Technician with a current/active SECRET Security Clearance to support the Defense Logistics Agency (DLA) in Richmond, VA. THIS ON-SITE POSITIONSWILL… more
- Leidos (Arlington, VA)
- …National Security Sector of Leidos has an upcoming opportunity for an IT Hardware Technician at the Pentagon, Arlington, VA. The IT Hardware Technician will be ... part of a dynamic team to support the G2 Army MI Enterprise which provides IT...IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Army… more
- CACI International (Arlington, VA)
- …and resolution of any network faults on the customer networks using the help desk ticketing software and tracking to completion. + Provide extensive ... End User and Systems (AV/VTC) Technician Job Category: Engineering and Technical Support Time Type: Full time Minimum Clearance Required to Start: None Employee… more
- Navy Exchange Services (NEX) (Virginia Beach, VA)
- …this position must be US Citizens. - Serves as liaison between the help desk , systems administrators, database administrators and functional (E Business) users. ... Hospitality Property Management EDI RIB Services and Release Management Automation Support SharePoint Identity Management Service Desk Applications Asset… more
- Concentrix (Richmond, VA)
- …and follow-through for all severities; for maintaining client relationship information and Support Desk run books (MOO) with contacts, processes, etc. The ... Job Title: Sr. Product Support Engineer (Contact Center Experience, Cloud Systems) Job...Systems) Job Description We're Concentrix. A new breed of tech company - Human-centered. Tech -powered. Intelligence-fueled. We… more
- Pearson (Richmond, VA)
- …student technology and applications + Assist with escalated school staff and student tech support issues as needed, resolving customer issues using proven ... for our customers nationwide. Candidates should have practical experience in the support and administration of various IT services. We are looking for someone… more
- TekSynap (Arlington, VA)
- …Operating Procedures (SOPs), Work Instructions (WIs), and other program documentation. + Help implement the service desk strategy, quality assurance (QA) ... the resolution of incidents, service requests, and problems with internal and external support teams. + Monitor and track service desk metrics, including ticket… more