- IBM (Frederick, MD)
- …at our Rocket Center, WV location. We are seeking a customer-focused and technically skilled Tier 1 Help Desk Analyst to provide first-level support for end ... timely resolution or escalation. * Escalate unresolved issues to Tier 2 or Tier 3 support teams...* 1+ year of experience in customer service or help desk role. * Basic understanding of… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …and documentation. Require Experience: + Demonstrated experience providing Tier 1 and Tier 2 help desk support for complex, multi-queue environments, ... standards (like updates to electronic submission formats), deliver ongoing help desk and training services, and assist...SLAs. + Manage ticket triage, escalation, and resolution for Tier 1 and Tier 2 support across… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …MD area. The Help Desk Specialist will provide 24x7 Help Desk support as defined by first response/ Tier 1/Level 1 support. They will provide phone ... tickets at lowest level of support + Receive, triage and route tickets to Tier 2 Help Desk according + Compile and organize data for monthly status reports… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …Summary: This role is only 50% (half-time for a full-year, or 940 hours). The Help Desk Analyst provides Tier -1 support for electronic submission and data ... support for both internal and external stakeholders. Responsibilities: + Provide Tier -1 help desk support for electronic submission and data standards… more
- Kaizen Approach, Inc (Linthicum, MD)
- …Familiarity with COTS and GOTS applications + Experience providing Tier 1 or Tier 2 Help Desk support + Experience troubleshooting through technical ... that values your technical ambition? We are seeking a Help Desk Specialist to support our mission-focused...administrative IT support. In this role, you will deliver Tier 1 assistance to end users, troubleshoot issues, and… more
- Kaizen Approach, Inc (Linthicum, MD)
- …Familiarity with COTS and GOTS applications + Experience providing Tier 1 or Tier 2 Help Desk support + Experience troubleshooting through technical ... your contributions? We are currently looking to hire a Help Desk Specialist to support our very...very mission-focused customer. In this role you will provide Tier 1 support to end users by utilizing various… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …servers, printers, VDIs, and other peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff. + Simulate and recreate user issues ... Clearance Location: Aberdeen Proving Grounds Position Overview: The Service Desk Technician - Intermediate provides Tier 1...3 to 5 years in IT support or related help desk environments * Education: High School… more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 and ... the daily activities of configuration and operation of IT systems + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems +… more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 and ... daily activities of configuration and operation of IT systems + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems (U)… more
- DCCA (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier 2 (Escalation) ... for implementation, troubleshooting and maintenance of IT systems . Provide Tier I ( Help Desk ) problem identification, diagnosis and resolution of problems… more