- Lockheed Martin (Hanover, MD)
- …along with implementing operating systems enhancements to improve reliability and performance * Provide Tier 1 \( Help Desk \) and Tier 2 \(Escalation\) ... problem identification, diagnosis and resolution of problems * Optimize system operations and resource utilization, and perform system capacity analysis and planning * Provide support for the dispatch system and hardware problems and remains involved in the… more
- Lentech, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. . Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... problem identification, diagnosis and resolution of problems. . Provides support for the escalation and communication of status to agency management and internal customers. . Provides support for the dispatch system and hardware problems and remains involved… more
- Jovian Concepts, Inc. (Annapolis, MD)
- …and problem resolution for all of the client\/server\/storage\/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in… more
- CACI International (Columbia, MD)
- …for all of the network devices, firewalls, VPNs, web proxies, load balancers, etc. - Provide Tier 1 (Basic help desk resolution) and Tier 2 (in-depth ... and operation of Information Technology Network Security Boundaries. - Provide Tier 1 problem identification, diagnosis, and resolution of problems - Provide… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …5 + years of related experience **US Citizenship Required:** Yes **Job Description:** HELP DESK SUPERVISOR Advance how our customers operate while you advance ... your career. Join GDIT as a Help Desk Supervisor and build an impactful...to/for Team Leads. * Participate in communications with AM desk , Tier 2 Leads, Accounts Team, Telephony,… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …Required Qualifications: * Experience: Minimum of 5 years in IT support or help desk operations * Education: Bachelor's degree OR High School Diploma ... Service Desk Incident Manager Clearance Required: Secret Clearance Locations:...Resolve routine issues independently and escalate complex issues to Tier 2 or supervisory staff. + Collaborate with Service… more
- GovCIO (Annapolis, MD)
- **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting in ... fully remote position within the United States. **Responsibilities** + Provide Tier I phone support and troubleshooting in compliance with established… more
- Lockheed Martin (Hanover, MD)
- …at bay\. Cyber | Lockheed Martin **The Work:** The helpdesk team manages tier 1 tickets to either resolution or escalation\. This team maintains excellent customer ... relations and ensures all user issues are documented\. **Who we are:** Our Program is seeking innovative engineers to support a critical application centered in the Analytic mission as well as modernize the legacy system using a microservices\-based… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure ... The Tier 2 Technical Support Operations Analyst will be...waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications… more
- TekSynap (Bethesda, MD)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The ** Tier 2/3** **Mission IT** **Support Analyst** will resolve mission-impacting IT incidents and ... environments. + Triage and resolve ServiceNow tickets; escalate as needed to Tier 4. + Perform patching, account management, endpoint diagnostics, and infrastructure… more