- ManTech (Fort Meade, MD)
- …system infrastructure and processes related to client/server/storage/network devices and mobile devices. + Perform Tier 1 ( Help Desk ) and Tier 2 ... (Escalation) support: problem identification, diagnosis, and resolution. + Optimize system operations and resource utilization; perform capacity analysis and system planning. + Configure and manage Linux and Windows operating systems; install, load, and… more
- Lockheed Martin (Hanover, MD)
- …along with implementing operating systems enhancements to improve reliability and performance * Provide Tier 1 \( Help Desk \) and Tier 2 \(Escalation\) ... problem identification, diagnosis and resolution of problems * Optimize system operations and resource utilization, and perform system capacity analysis and planning * Provide support for the dispatch system and hardware problems and remains involved in the… more
- CACI International (Annapolis Junction, MD)
- …+ Provide assistance to users in accessing and using IT systems + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis ... and resolution of problems + Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provide support for the escalation and communication of… more
- Lentech, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. . Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... problem identification, diagnosis and resolution of problems. . Provides support for the escalation and communication of status to agency management and internal customers. . Provides support for the dispatch system and hardware problems and remains involved… more
- IBM (Frederick, MD)
- …**Your role and responsibilities** We are seeking a customer-focused and technically skilled Help Desk Team Lead to provide first-level support for end users ... assistance to complex tickets. * Provide basic guidance to help Tier 1 resources troubleshooting for hardware,...* 2+ years of experience in customer service or help desk role. * Basic understanding of… more
- Spectrum Comm Inc (Bethesda, MD)
- Position Overview The Help Desk Technician provides on-site technical support for end users at a secure government healthcare facility in Bethesda, Maryland. ... This role delivers Tier 1-2 troubleshooting for hardware, software, and network issues...1-3 years of experience providing IT support in a help desk or desktop support environment. +… more
- TAD PGS, Inc. (Laurel, MD)
- We have an outstanding Contract position for anIT Help Desk Technicianto join a leading Company located inLaurel, MD. Pay Range: $30 - $37 **Work location 100% ... obtain a clearance: https://www.tadpgs.com/obtain\_security\_clearance We are seeking an IT Help Desk Technician to help ...work experience + Must have at least 5 years Tier 2 IT Technical support experience + Must be… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …Required Qualifications: * Experience: Minimum of 5 years in IT support or help desk operations * Education: Bachelor's degree OR High School Diploma ... Service Desk Incident Manager Clearance Required: Secret Clearance Locations:...Resolve routine issues independently and escalate complex issues to Tier 2 or supervisory staff. + Collaborate with Service… more
- TAI (Pikesville, MD)
- …and troubleshoot ongoing tasks and projects under pressure, including experience with a help desk ticketing system. + Strong interpersonal skills. + Presents ... **About the Role:** The Desktop Support Specialist will support Tier I through Tier II level software...glimpse into your day to day:** + Provide direct help - desk support to users across the organization… more
- TekSynap (Silver Spring, MD)
- …and resolve routine hardware and software issues. + Research questions using the FDA Help Desk Knowledge Base, the FDA Intranet, and other available information ... + Provide incident and problem management for all issues reported to the Help Desk by creating, updating, and managing requests. + Meet First Call Resolution… more