- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure ... application development teams to work on issues escalated to Tier 3_ . + _Adhere to the defined incident.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ . + _Be… more
- CACI International (Annapolis Junction, MD)
- …**Responsibilities:** As a System Administrator, your key responsibilities will include: + Tier 1 ( Help Desk ) support for problem identification, ... day-to-day operations of IT systems, provide tiered support (from Help Desk to Escalation), and ensure the...diagnosis, and resolution. + Tier 2 (Escalation) support for more complex issues, providing… more
- Assertive Professionals (Hanover, MD)
- …+ Manages the daily activities of configuration and operation of IT systems + Provides Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of ... daily activities of configuration and operation of IT systems + Provides Tier I ( Help Desk ) problem identification, diagnosis and resolution of problems +… more
- Leidos (Laurel, MD)
- …**Provide support for** Implementation, troubleshooting, and maintenance for IT systems + **Provide Tier 1 ( Help Desk ) problem identification, diagnosis and ... candidate will work with less than 10 people supporting the Customer Service Desk to manage IT systems infrastructure and any process related to these systems.… more
- CACI International (Fort Meade, MD)
- …databases, software, and systems. You will also support the Tier I and Tier II level help desk to perform first contact resolution of Help Desk ... II (GSEC, Security+CE) * Prior Systems Administrator experience (5+ years) * Prior Help Desk experience (1-2 years). - ** ** **What You Can Expect:** **A culture… more
- Amentum (Hanover, MD)
- …Manages the daily activities of configuration and operation of IT systems * Provides Tier 1 ( Help Desk ) problem identification, diagnosis, and resolution of ... **Your Impact:** Are you interested in using your skills to help shape the Cyber, Security, & Intel space? If so, look no further. Amentum is seeking a **Linux… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …work instructions used by the Splunk, server, desktop and Information System Security teams, and Tier 2/3 Help Desk technicians. WHAT YOU'LL NEED TO SUCCEED: ... ours. At GDIT, people are our differentiator. As a Splunk Systems Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems… more
- TekSynap (Rockville, MD)
- …windows + Occasional floating shift coverage + Other tasks as assigned related to Tier 3 help desk support, system and database administration, computer ... and storage management, network management, access management, data center equipment operations management, FISMA related tasks, Non-routine change requests, and Nonroutine Operations & Maintenance tasks **REQUIRED QUALIFICATIONS** + Bachelor's Degree plus 7+… more
- Synergy ECP (Annapolis, MD)
- …support implementation, troubleshooting and maintenance of Crestron based AV/MM systems. + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and ... resolution of problems. + Manage the daily operation and configuration activities of AV/MM systems. + Provide assistance to users in accessing and using AV/MM systems. + Design a wide variety of AV/MM solutions including multi-level security VTC/PC systems,… more
- Perdue Farms, Inc. (Salisbury, MD)
- …experience in software, hardware (hand-held, printers, scales, etc ), bar-coding, and help desk operations. + Possess supervisory skills, customer services ... of specific applications used within supply chain. Must have working knowledge of help desk /problem management software (such as Remedy) and ability to manage,… more