- DRT Strategies, Inc. (Silver Spring, MD)
- …of new standards (like updates to electronic submission formats), deliver ongoing help desk and training services, and assist with daily operations. ... including FDA staff, contractors, and external partners. + Support help desk operations by triaging, documenting, and...stakeholders + Experience providing Tier 1 and Tier 2 support for technical or regulatory help… more
- Amentum (Annapolis Junction, MD)
- …that may include training and evaluation; and, to support daily activities of the County Help Desk to include answering trouble calls and providing Tier 2 ... second line diagnosis for PC/Tablet hardware and software problems, and provide help desk problem resolution. Employees receive general supervision from a… more
- Canon USA & Affiliates (Annapolis, MD)
- …The first point of contact for regular LMS users with LMS problems will be the CMSU IT Help Desk . Questions not able to be answered by the IT Help Desk ... meets the goals as set by the department. This person also acts as a first tier of support for the system when issues are escalated from the CMSU helpdesk or from… more
- KaylaTek, Inc. (MD)
- …eg, DOS, Windows, as well as networking and mail standards and work on a help desk . General experience includes information systems development and other work in ... EDUCATION AND EXPERIENCE: + BA/BS and/or combination work experience in Helpdesk/Service desk Environment + Education/Years of Experience - 2-4 years DAY SHIFT: 100%… more
- SHI (Annapolis, MD)
- …emerging technologies to enhance personal and professional growth. + Mentor and train lower- tier engineering and service desk employees. + Document work and ... and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of SHI is our employees… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …At GDIT, people are our differentiator. As a Unified Communications Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on ... scale and impact. * Serve as the support for Tier 1 and Tier 2 technicians across...Must be able to monitor and process Capabilities Service Desk tickets * Certification: 8570 is required Sec *… more
- TAD PGS, Inc. (Laurel, MD)
- …and mobile device issues, and performing account administration tasks in a fast-paced walk-up help desk . + You will research, analyze, and diagnose problems with ... We are seeking an IT Walk-up Support Technician to help us support the information technology needs of the...: + At least 5 years of a relevant Tier 2 IT-related Support work experience. + Must be… more
- Belcan (Annapolis, MD)
- Senior Network Operations Center Technician Job Number: 358010 Category: Help Desk / Support Description: Job Title: Senior Network Operations Center Technician ... JOB RESPONSIBILITIES: Senior Network Operations Center Technician will contribute to the Tier 2 CAS Network Operations Center (NOC). This position is responsible for… more
- Kennedy Krieger Institute (Baltimore, MD)
- …provide Tier 3 level support for support tickets submitted to the Help Desk . 9. Maintain all systems documentation, statistical and management reports, as ... necessary. 10. Work directly with the Director of Network Operations, and Kennedy Krieger Institute departments to implement organizational goals that support the organization's long range plans. 11. Foster and maintain a high level of interdepartmental… more
- NANA Regional Corporation (Aberdeen Proving Ground, MD)
- …solutions. + Assist in developing, maintaining and updating IT documents for use by help desk personnel to expedite problem resolution. + Provide Wireless Device ... + Experience identifying network problems impacting users and work with appropriate Tier II or III administrators. + Experience troubleshooting WIFI and GFE provided… more