- TISTA Science and Technology (MD)
- …years of experience working in a customer-facing technical support role, including Service Desk / Help Desk /Desktop support. + Familiarity with both Windows ... are seeking a full-time Desktop Technician to provide level 1/2 and desk -side support for devices including desktops, laptops, printers, scanners, and mobile… more
- Amentum (Annapolis Junction, MD)
- …that may include training and evaluation; and, to support daily activities of the County Help Desk to include answering trouble calls and providing Tier 1 ... second line diagnosis for PC/Tablet hardware and software problems, and provide help desk problem resolution. Employees receive general supervision from a… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …GICSP, GSEC, SSCP, etc.). + Five (5+) years or more of directly related help desk /service desk experience. + Proficiency with Microsoft Office products. ... + Develop and maintain low-code applications using Microsoft Power Platform to help innovate and create efficiencies within DEVCOM. + Design, implement, and validate… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …At GDIT, people are our differentiator. As a Unified Communications Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on ... scale and impact. * Serve as the support for Tier 1 and Tier 2 technicians across...Must be able to monitor and process Capabilities Service Desk tickets. + Certification: 8570 compliant with a Security… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …to AIX OS. + Provides tier 2 and 3 supports for escalations from Help Desk . + Knowledge and experience troubleshooting Linux and Unix based systems. + ... Participate in on-call rotations to provide 24x7x365 infrastructure operations support. + Support infrequent after hours and weekend escalations as needed (aside from on-call rotation). + Optimize system operations and resource utilization as well as perform… more
- General Dynamics Information Technology (Rockville, MD)
- …of Engineering Tier 3 support in coordination with the Service Desk to resolve network outages **WHAT YOU'LL NEED TO SUCCEED:** **Required:** + Education: ... people are our differentiator. As the **Infrastructure Engineering Task Lead** , you will help ensure today is safe and tomorrow is smarter. Our work depends on this… more
- General Dynamics Information Technology (Rockville, MD)
- …GDIT, people are our differentiator. As the **Endpoint Engineering Task Lead** , you will help ensure today is safe and tomorrow is smarter. Our work depends on this ... planned, and any related monitoring/controlling processes + Leading the delivery of Tier 3 engineering support for endpoint images in coordination with the… more
- CACI International (Annapolis Junction, MD)
- …lower level employees * Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests Interacts ... * Responds to complicated user questions * Escalate complex system questions to Tier II & III Support and appropriate Government stakeholders * Escalate complex… more
- NANA Regional Corporation (Aberdeen Proving Ground, MD)
- …solutions. + Assist in developing, maintaining and updating IT documents for use by help desk personnel to expedite problem resolution. + Provide Wireless Device ... + Experience identifying network problems impacting users and work with appropriate Tier II or III administrators. + Experience troubleshooting WIFI and GFE provided… more
- M. C. Dean (Annapolis Junction, MD)
- …+ Provide assistance to end users in accessing and using IT systems. + Answer Help desk phone calls; triage initial phone calls providing support and determine ... Technology (IT) systems in support of the endpoint devices. The position provides Tier 1 helpdesk support. This position requires onsite support at a single work… more