- CACI International (Annapolis Junction, MD)
- …lower level employees * Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests Interacts ... * Responds to complicated user questions * Escalate complex system questions to Tier II & III Support and appropriate Government stakeholders * Escalate complex… more
- Lincoln Financial (Annapolis, MD)
- …all work activity in the organizations problem tracking system. This includes Tier II incident and problem management executing within our ServiceNow incident, ... and capacity management. This includes working directly with the IT Service Desk , infrastructure, and business support teams to validate, confirm and assess data… more