- GovCIO (El Paso, TX)
- **Overview** GovCIO is hiring a Service Desk Analyst to support customers at ARPA-H. **Responsibilities** Provide program support as a Service Desk Technician ... for customer via chat, email, and deskside support. Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair...can't do it alone. We need great people to help us do great things - for our customers,… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure ... The Tier 2 Technical Support Operations Analyst will be...waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure ... application development teams to work on issues escalated to Tier 3_ . + _Adhere to the defined incident.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ . + _Be… more
- TEKsystems (Coppell, TX)
- …years of helpdesk / call center experience 1-2 years of experience working with " help desk ticketing tools" ie Service Now Experience supporting Work from Home ... IN OFFICE 2 DAYS A WEEK. Description: The Service Desk Analyst has a very wide array of tasks...15, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage… more
- CACI International (San Antonio, TX)
- …**Responsibilities:** As a System Administrator, your key responsibilities will include: + Tier 1 ( Help Desk ) support for problem identification, ... day-to-day operations of IT systems, provide tiered support (from Help Desk to Escalation), and ensure the...diagnosis, and resolution. + Tier 2 (Escalation) support for more complex issues, providing… more
- Robert Half Technology (Dallas, TX)
- …organizational standards. Requirements * Previous experience in a Tier 1 or Tier 2 Help Desk role or similar technical support position. * Proficiency in ... working with iPhone and Android devices, including hardware and software configurations. * Familiarity with IT systems, including SIM card management and ECM processes. * A+ Certification is preferred but not mandatory. * Strong interpersonal skills with the… more
- Robert Half Technology (San Antonio, TX)
- …basic hardware and software malfunctions, ensuring minimal downtime. * Manage help desk tickets efficiently, maintaining timely communication and resolution. ... in setting up laptops and troubleshooting hardware and software. * Familiarity with help desk ticketing systems and processes. * Willingness to travel regularly… more
- DR Horton, Inc. (Austin, TX)
- …various development and test application environments. The technician may also assist help desk technicians, server engineers, and network administrators with ... * . Maintain expertise with changing technology * . Provides third level support to the Help Desk and server admin teams * . Have knowledge and ability to… more
- NANA Regional Corporation (Fort Hood, TX)
- …actively resolve end user help requests. + Maintain knowledge of diagnostic and help desk request tracking tools, as well as remote and in-person, hands-on ... team of outstanding professionals, apply today! **Responsibilities** + Perform Tier 1 and Tier 2 deskside incident...help at the desktop level. + Assist with network… more
- Guidehouse (San Antonio, TX)
- …for functional operations - Escalate more complex matters to IT through Help Desk and other set processes + Receive/distribute/prepare all incoming/outgoing ... lowering all desks to their standard position, adjusting all desk monitors to a level setting, and completing cable...Be Nice To Have** **:** + Experience in a top- tier professional services firm or in a corporate office/headquarters… more