• PC Technician - SECRET Security Clearance

    Stellar Innovations (Richmond, VA)
    …CE Certification. + MUST be willing to acquire a DLA CE Certification - IA Role/Function: Help Desk Tier II & III. This certification can be achieved after ... starting by completing a free online course. + US citizenship is mandatory. SIS, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual… more
    Stellar Innovations (08/07/25)
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  • Bilingual Tier 1 Service Desk

    ASM Research, An Accenture Federal Services Company (Richmond, VA)
    **What is the position?** The Bilingual Tier 1 Service Desk Representative plays a significant role on a fully remote team supporting the English and Spanish ... customers. **What will I get to do?** As a Tier 1 Service Desk Representative, you will...reading and writing in Spanish **What additional characteristics will help me thrive?** + Proficient in the use of… more
    ASM Research, An Accenture Federal Services Company (08/28/25)
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  • Systems Administrator

    General Dynamics Information Technology (Fort Belvoir, VA)
    …or more operating systems. + Understand all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems. + ... of hardware failures. + Collect data for proper escalation and resolution by Tier 2/3. + Perform network management services to include: monitoring network device… more
    General Dynamics Information Technology (09/02/25)
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  • Help Desk Support

    Serco (Herndon, VA)
    …in IT and want to expand your knowledge? We are looking for you to be our ** Help Desk Support Analyst** to assist and provide support for our Serco employees and ... all over the US and Canada. Our team provides tier one support to all Serco employees supporting those...Diploma/GED + US Citizenship + Minimum 1 year of help desk or service desk more
    Serco (10/10/25)
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  • Help Desk Specialist

    CACI International (Reston, VA)
    Help Desk Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular ... Travel: None * * * CACI is seeking a Help Desk Specialist to join our Luke...the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier 3… more
    CACI International (10/03/25)
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  • Help Desk Technician

    NuAxis Innovations (Falls Church, VA)
    ** Help Desk Technician** Location **Falls Church, VA** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make ... NOW! We are currently seeking a talented and motivated ** Help Desk Technician** for a Full-Time position....to a mobile and hybrid federal workforce. You'll provide Tier 1 support, assist with hardware and software issues,… more
    NuAxis Innovations (09/04/25)
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  • Senior Help Desk Technician

    Spectrum Comm Inc (Falls Church, VA)
    …Jacksonville, Florida. This role provides Tier 2-3 troubleshooting, supervises day-to-day help desk operations, and ensures timely resolution of IT service ... Position Overview The Senior Help Desk Technician serves as the primary point of contact for advanced technical support at a secure government facility in… more
    Spectrum Comm Inc (09/22/25)
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  • Help Desk Technician

    Koniag Government Services (Winchester, VA)
    Arlluk Technology Solutions, LLC a Koniag Government Services company, is seeking a Help Desk Technician with a Top-Secret clearance to support ATS and our ... time off, and more. This position is for a Help Desk Technician to support the FBI's...escalate and monitor issues between the government analysts and Tier 3 and 4 + Document agency business rules… more
    Koniag Government Services (10/02/25)
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  • Service Desk Analyst

    MPR Associates (Alexandria, VA)
    …resolution and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve more ... firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT team. If you...user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and… more
    MPR Associates (09/08/25)
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  • Mid-Level Help Desk Agent

    ASM Research, An Accenture Federal Services Company (Alexandria, VA)
    …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and networks supporting… more
    ASM Research, An Accenture Federal Services Company (10/13/25)
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