- General Dynamics Information Technology (Arlington, VA)
- …Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service, Help Desk Support,Problem ... turn into opportunity. And our work depends on a Help Desk Specialist joining our team to...differentiators. We are seeking a customer service centered Service Desk Specialist to provide timely and professional Tier… more
- M. C. Dean (Vienna, VA)
- …improving lives, and changing the world for the better. We are seeking a ** Help Desk System Specialist** to join our **Security and Electronic Systems (SES)** ... incoming issues to support ticket creation and assignment per tier level. + Follows up with customers and track...and 0+ Years of Relevant Experience **Relevant Experience:** + Help Desk Support Functions with a Combination… more
- Koniag Government Services (Arlington, VA)
- …technologies. + Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness. + Specialized knowledge of Microsoft software ... suites, monitors, keyboards, mice, headsets, cameras, VOIP phones. + Tier II technicians are the primary POC for incident...and strategies that govern the planning and delivery of help desk services. + Working knowledge of… more
- Robert Half Technology (Richmond, VA)
- Description We are looking for an experienced Help Desk Analyst III to join our team on a long-term contract basis in Richmond, Virginia. In this role, you will ... a week, within the healthcare industry. Responsibilities: * Provide top- tier IT support to executive staff and end-users, ensuring...systems. Requirements * Significant experience in a Level 3 Help Desk or equivalent technical support role.… more
- V2X (Springfield, VA)
- …Shall have 1 or more years of experience working in an enterprise IT Service Desk or Help Desk role. + Demonstrated experience providing technical assistance ... (CI) Polygraph. Responsibilities + What You'll Do + The Service Desk Specialists are the Tier 1 team members of an Information Technology (IT) Enterprise Service… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager** to join our team in the **DC, Maryland, and Virginia (DMV) area** . In ... this role you will manage the entire service desk operation for network, cloud/platform/system/application, and cybersecurity M&A and...Watch staff. You will direct and supervise staff providing Tier 0 - 2 (and select Tier … more
- ENS Solutions (Springfield, VA)
- …Accurately logs and tracks open tickets, maintains clear documentation, and learns help desk protocols and escalation procedures while gaining foundational ... Provides initial technical support, addressing routine user inquiries and basic troubleshooting ( Tier 1). + Escalates more complex or unresolved issues to mid-level… more
- GovCIO (Richmond, VA)
- **Overview** GovCIO is currently hiring for a Senior Service Desk Administrator with an active Secret clearance to provide Tier I phone support and ... VA, and is a fully remote position. **Responsibilities** + Provide Tier I phone support and troubleshooting in compliance with established policies/procedures.… more
- Koniag Government Services (Vienna, VA)
- …Public Law 88-352_** **Job Details** **Job Family** **Client Techncial Support and Training** **Job Function** ** Help Desk Support Tech** **Pay Type** **Hourly** ... LLC,** a Koniag Government Services company, is seeking an experienced **Service Desk Representative** with a **Top-Secret Clearance** to support **Kadiak** and our… more
- TekSynap (Arlington, VA)
- …operations help desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech Control equipment such as ... the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier -II Work Center support...services. **REQUIRED QUALIFICATIONS** + Experience: + 5+ years with help desk support and operation in a… more