- Epsilon, Inc (Alexandria, VA)
- …new responsibilities business needs change. **Preferred Qualifications:** + One or more Help Desk Institute (HDI) certification preferred; HDI Support Center ... and ITIL Service Operations Certification + Experience managing a Tier 2 specialized support desk in a large environment, preferably supporting more than 10,000… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …None **Job Family:** IT Infrastructure and Operations **Skills:** IT Help Desk ,Linux,Microsoft (MS) Active Directory (AD),System Administration,Windows 10 ... experience in both **Microsoft Enterprise Systems and Linux administration** to provide ** Tier II support** for a large Federal Intelligence Agency. This role is… more
- TekSynap (Springfield, VA)
- …supports the Service Desk [duty hours 9:00am-6:00pm] and reports to the Service desk Administrator. The position can execute all tier 1 and 2 service ... + Excellent communication skills. **Overview** We are seeking a Senior IT Specialist/Service Desk Lead to join our team supporting a government customer. TekSynap is… more
- General Dynamics Information Technology (Mclean, VA)
- …timely and high-quality support for end-users while mentoring and guiding a team of Help Desk Technicians. The ideal candidate will have a solid background in ... exceptional customer service. **Key Responsibilities:** Lead, coach, and mentor Tier 1 and Tier 2 teams, fostering...**Required Qualifications:** + 8+ years of experience in a Help Desk or IT Support role, with… more
- Chenega Corporation (Fort Belvoir, VA)
- … 2 level customer support functions. + Submit all initial IT requests to the Help Desk and monitor the progress of the requestor. + Utilize acquired knowledge ... tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated...used in lieu of a degree. + Secret clearance Tier 3 investigation required. Chenega Corporation is an Equal… more
- NuAxis Innovations (Washington, DC)
- …through tracking systems to ensure a timely resolution. (ie: ITSM tool- CA Service Desk , SharePoint, etc.) + Provides targeted TIER 2 Support for applications ... Deployment Team: Imaging, installations, problem resolution, configuration (hardware/software), and Desk Side Support. The Technician will perform diagnostics and… more
- Marriott (Bethesda, MD)
- …complex troubleshooting in partnership with the Corporate IT discipline. . Manning on-site Help Desk and providing off-site systems support as business needs ... Global Communications & Public Affairs, and Lodging Development Departments. This includes tier 1 support, initial contact and basic troubleshooting, and tier … more
- Chenega Corporation (Washington, DC)
- …upgrade of IT products, along with installation and on-site maintenance, including help desk services. **Responsibilities** + Coordinate and oversee day-to-day ... marketplace. The **Operations Manager** will be responsible for managing Tier 1-3 support through a Service Center and Endpoint...to IT operations + Knowledge of and experience with help desk support and operations. + Knowledge… more
- System One (Alexandria, VA)
- …polling + Address and resolve submitted support tickets for SolarWinds + Provide the help desk with initial troubleshooting steps to determine type of ticket ... Management + Address and resolve submitted support tickets for SolarWinds. + Provide help desk with initial troubleshooting steps to determine the appropriate… more
- Chenega Corporation (Oakton, VA)
- …and documentation of results. + Provides advice and training to end-users and help desk personnel. + Maintains current knowledge of relevant technologies as ... nation. SecuriGence is seeking an experienced Systems Administrator to help contribute to our success. If you enjoy working...Skills and Experience + Demonstrate directly related experience in Tier II and Tier III support. +… more