- General Dynamics Information Technology (Fort Belvoir, VA)
- …Required:** None **Job Family:** Systems Administration **Skills:** IT Help Desk ,Linux,Microsoft (MS) Active Directory (AD),System Administration,Windows ... experience in both **Microsoft Enterprise Systems and Linux administration** to provide ** Tier II support** for a large Federal Intelligence Agency. This role is… more
- NuAxis Innovations (Washington, DC)
- …Strategic Leader within 9 months of contract award or, One of the following: + Help Desk Institute (HDI) Certification - Support Center Manager. + Certificate of ... **Project Manager** to lead and oversee the delivery of Tier 1 and Tier 2 IT support...+ Provide oversight and direction to the enterprise service desk in support of a high-paced environment that provides… more
- ManTech (Mclean, VA)
- …to include holidays. **Minimum Qualifications:** + HS diploma and 4+ years of relevant help desk experience OR Bachelor's degree + 1+ year of hands-on experience ... 24/7 operational team to efficiently triage, categorize, and resolve Tier 0-2 incidents and requests, supporting IT infrastructure and...supporting customer IT help desk . + Experience resolving technical problems… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …of new standards (like updates to electronic submission formats), deliver ongoing help desk and training services, and assist with daily operations. ... including FDA staff, contractors, and external partners. + Support help desk operations by triaging, documenting, and...stakeholders + Experience providing Tier 1 and Tier 2 support for technical or regulatory help… more
- General Dynamics Information Technology (Mclean, VA)
- …timely and high-quality support for end-users while mentoring and guiding a team of Help Desk Technicians. The ideal candidate will have a solid background in ... exceptional customer service. **Key Responsibilities:** Lead, coach, and mentor Tier 1 and Tier 2 teams, fostering...**Required Qualifications:** + 8+ years of experience in a Help Desk or IT Support role, with… more
- Parsons Corporation (Centreville, VA)
- …you're looking for. **Job Description:** Parsons is looking for an amazingly talented ** Help Desk Customer Service Representative** to join our team! In this ... is available 24/7/365, through both phone and email, ensuring help desk response capabilities are always accessible...worldwide mission** ! **What You'll Be Doing:** + Adjudicating tier 1 level inquiries and have the authority to… more
- Chenega Corporation (Fort Belvoir, VA)
- … 2 level customer support functions. + Submit all initial IT requests to the Help Desk and monitor the progress of the requestor. + Utilize acquired knowledge ... tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated...used in lieu of a degree. + Secret clearance Tier 3 investigation required. Chenega Corporation is an Equal… more
- Amentum (Annapolis Junction, MD)
- …that may include training and evaluation; and, to support daily activities of the County Help Desk to include answering trouble calls and providing Tier 2 ... second line diagnosis for PC/Tablet hardware and software problems, and provide help desk problem resolution. Employees receive general supervision from a… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …of new standards (like updates to electronic submission formats), deliver ongoing help desk and training services, and assist with daily operations. ... Food and Drug Administration's is seeking contractor support to help manage and improve systems used for electronic. The...and process workflows. + Ensure the team provides timely Tier 1 and Tier 2 support, including… more
- Canon USA & Affiliates (Washington, DC)
- …The first point of contact for regular LMS users with LMS problems will be the CMSU IT Help Desk . Questions not able to be answered by the IT Help Desk ... meets the goals as set by the department. This person also acts as a first tier of support for the system when issues are escalated from the CMSU helpdesk or from… more