- Leidos (Lorton, VA)
- …resolving infrastructure-related issues. + Work with all stakeholders including the Enterprise Help Desk (EHD), Business Analysts, Project Managers, and other ... (eg SOPs, IOPs, KBAs, training materials, etc.,) when needed for the EHD Tier 1 team and Program end users related to ServiceNow functionality and processes.… more
- CACI International (Sterling, VA)
- …+ Provide internal consulting, technical guidance, information, and support to application developers, help desk , and field support staff + Assist in internal ... training programs + Provide Tier IV escalation support of CBP's Enterprise Wide Area Network Infrastructure + Troubleshoot multiple MPLS networks in a highly secure… more
- CACI International (Annapolis Junction, MD)
- …of lower level employees. + Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or * requests. + ... + Responds to complicated user questions. + Escalate complex system questions to Tier II & III Support and appropriate Government stakeholders. + Escalate complex… more
- Leidos (Annapolis Junction, MD)
- …working on problem resolution throughout all 3 Tiers: supporting the front end ( Help Desk ); advanced troubleshooting; and working with developers and engineers ... (4) years of experience working with trouble ticketing systems, working in Tier 1/2/3 environments; and must have experience with issue escalation scenarios… more
- Leidos (Chantilly, VA)
- …Strong troubleshooting skills on Cisco routers and switches. + Familiarity with Web Help Desk ticketing system. + Network+ certification or equivalent is ... Responsibilities** + Monitor and troubleshoot network issues in support of Tier 2 tickets including port resets, activations, and break/fix baseline problems.… more
- CGI Technologies and Solutions, Inc. (Chantilly, VA)
- …new capabilities and change requests/enhancements on existing capabilities * Provide direct user support ( Tier 1/2 service desk ) * Act as liaison with client for ... aptitude to research problems, and the wisdom to know when to ask for help * Ability to collaborate with team members and prioritize work assignments after learning… more
- TekSynap (Ashburn, VA)
- …eligible) + Experience: A minimum of five (5) years of experience as a Tier III senior cyber threat hunt analyst performing threat analysis, technical analysis, and ... promotions, compensation, benefits, and termination of employment. **Job Locations** _US-VA-Ashburn_ **ID** _2025-8029_ **Category** _Technical Support/ Help Desk_ **Type** _Regular… more
- TekSynap (Ashburn, VA)
- …+ Experience: Minimum of seven (7) years of experience as a Tier III senior cyber security analyst performing intelligence analysis, collection management, and ... promotions, compensation, benefits, and termination of employment. **Job Locations** _US-VA-Ashburn_ **ID** _2025-8027_ **Category** _Technical Support/ Help Desk_ **Type** _Regular… more