- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …Implementing security best practices and applying security patches + Providing IT break/fix support including Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... problem identification, diagnosis and resolution + Configuring and managing UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating… more
- Nightwing (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in… more
- ManTech (Fort Meade, MD)
- …limited to:** + Provide support for implementation, troubleshooting, and maintenance of IT systems. Perform Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... problem identification, diagnosis, and resolution. + Support day-to-day operations and monitoring, and resolve issues related to client/server/storage/network devices and mobile systems. + Escalate and communicate status updates to agency management and… more
- SAIC (Fort Meade, MD)
- …and management. Responsibilities include but are not limited to: + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, ... diagnosis, and resolution of problems + Provide support to IT systems include day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Optimize system operations and resource… more
- ManTech (Fort Meade, MD)
- …system infrastructure and processes related to client/server/storage/network devices and mobile devices. + Perform Tier 1 ( Help Desk ) and Tier 2 ... (Escalation) support: problem identification, diagnosis, and resolution. + Optimize system operations and resource utilization; perform capacity analysis and system planning. + Configure and manage Linux and Windows operating systems; install, load, and… more
- Lockheed Martin (Hanover, MD)
- …along with implementing operating systems enhancements to improve reliability and performance * Provide Tier 1 \( Help Desk \) and Tier 2 \(Escalation\) ... problem identification, diagnosis and resolution of problems * Optimize system operations and resource utilization, and perform system capacity analysis and planning * Provide support for the dispatch system and hardware problems and remains involved in the… more
- GovCIO (Washington, DC)
- …in a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience. ... USD $67,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2-service- desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-5202_ **Category** _IT… more
- CACI International (Columbia, MD)
- …for all of the network devices, firewalls, VPNs, web proxies, load balancers, etc. - Provide Tier 1 (Basic help desk resolution) and Tier 2 (in-depth ... and operation of Information Technology Network Security Boundaries. - Provide Tier 1 problem identification, diagnosis, and resolution of problems - Provide… more
- M. C. Dean (District Of Columbia, DC)
- …system issues for physical security systems and networks + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation ... as needed + Communicate with customers, manufacturers, vendors, and technical specialists + Train system users and other system support personnel as needed + Analyze and modify preventive maintenance checklists for system changes + Troubleshoot system… more
- M. C. Dean (District Of Columbia, DC)
- …system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. ... + Communicate with customers, manufacturers, vendors, and technical specialists. + Train system users and other system support personnel. + Analyze and modify preventive maintenance checklists for system changes. + Troubleshoot system performance issues and… more
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