- Red River (Chantilly, VA)
- … 1 Technician who is primarily responsible for working on a team at the Service Desk . The Tier 1 Technician is primarily responsible for working on a team at ... truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit...the Service Desk . This position will handle technical support requests directly… more
- ManTech (Laurel, MD)
- …limited to:** + Support the implementation, troubleshooting, and maintenance of IT systems + Provide Tier 1 ( Help Desk ) and Tier 2/3 (Escalation) support ... for problem identification, diagnosis, and resolution + Identify and resolve performance and capacity issues in Windows systems, and support hardware-related problem resolution and dispatching + Deliver detailed analysis and feedback to agency management and… more
- Belay Technologies (Laurel, MD)
- …monitoring and problem resolution for all the client, server, storage, network devices, Etc. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem ... identification, diagnosis, and resolution of problems. + Provide support for the escalation and communication of status to agency management and internal customers. Provide support for the dispatch system and hardware problems and remains involved in the… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... problem identification, diagnosis and resolution of problems + Provide support for the escalation and communication of status to agency management and internal customers + Provides support for the dispatch system and hardware problems and remains involved in… more
- SAIC (Annapolis Junction, MD)
- …monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 ( Help Desk ) and Tier 2 ... (Escalation) problem identification, diagnosis and resolution of problems + Provide support for the escalation and communication of status to agency management and internal customers + Provide support for the dispatch system and hardware problems and remains… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …Implementing security best practices and applying security patches + Providing IT break/fix support including Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... problem identification, diagnosis and resolution + Configuring and managing UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating… more
- BigBear.ai (Annapolis Junction, MD)
- …monitoring and problem resolution for all the client, server, storage, network devices, Etc. Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem ... identification, diagnosis, and resolution of problems. Provide support for the escalation and communication of status to agency management and internal customers. Provide support for the dispatch system and hardware problems and remains involved in the… more
- Nightwing (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in… more
- CACI International (Annapolis Junction, MD)
- …+ Provide assistance to users in accessing and using IT systems + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis ... and resolution of problems + Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provide support for the escalation and communication of… more
- ManTech (Fort Meade, MD)
- …limited to:** + Provide support for implementation, troubleshooting, and maintenance of IT systems. Perform Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... problem identification, diagnosis, and resolution. + Support day-to-day operations and monitoring, and resolve issues related to client/server/storage/network devices and mobile systems. + Escalate and communicate status updates to agency management and… more