- ManTech (Fort Meade, MD)
- …system infrastructure and processes related to client/server/storage/network devices and mobile devices. + Perform Tier 1 ( Help Desk ) and Tier 2 ... (Escalation) support: problem identification, diagnosis, and resolution. + Optimize system operations and resource utilization; perform capacity analysis and system planning. + Configure and manage Linux and Windows operating systems; install, load, and… more
- Lockheed Martin (Fort Meade, MD)
- …along with implementing operating systems enhancements to improve reliability and performance * Provide Tier 1 \( Help Desk \) and Tier 2 \(Escalation\) ... problem identification, diagnosis and resolution of problems * Optimize system operations and resource utilization, and perform system capacity analysis and planning * Provide support for the dispatch system and hardware problems and remains involved in the… more
- Lentech, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. . Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... problem identification, diagnosis and resolution of problems. . Provides support for the escalation and communication of status to agency management and internal customers. . Provides support for the dispatch system and hardware problems and remains involved… more
- ManTech (Hanover, MD)
- …(IT) systems + Manage IT system infrastructure and processes related to those systems. + Deliver Tier 1 ( Help Desk ) and Tier 2 (Escalation) support for ... problem identification, diagnosis, and resolution for client/server/storage/network devices, mobile devices, etc + Optimize system operations, resource utilization, and perform system capacity analysis and planning + Conduct detailed troubleshooting and… more
- GovCIO (Washington, DC)
- …in a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience. ... USD $67,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2-service- desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-5202_ **Category** _IT… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …**Minimum Qualifications:** + 0-2 years Personal Computer experience including customer support or Help Desk . + 0-2 years of customer service or public relations ... issues, requests. As the entry point for customers, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
- M. C. Dean (District Of Columbia, DC)
- …system issues for physical security systems and networks + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation ... as needed + Communicate with customers, manufacturers, vendors, and technical specialists + Train system users and other system support personnel as needed + Analyze and modify preventive maintenance checklists for system changes + Troubleshoot system… more
- M. C. Dean (District Of Columbia, DC)
- …system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. ... + Communicate with customers, manufacturers, vendors, and technical specialists. + Train system users and other system support personnel. + Analyze and modify preventive maintenance checklists for system changes. + Troubleshoot system performance issues and… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …or more operating systems. + Understand all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems. + ... of hardware failures. + Collect data for proper escalation and resolution by Tier 2/3. + Perform network management services to include: monitoring network device… more
- CACI International (Reston, VA)
- Help Desk Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular ... Travel: None * * * CACI is seeking a Help Desk Specialist to join our Luke...the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier 3… more