- Amentum (Washington, DC)
- …and resolve technical problems. You will ensure ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved ... ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored,...Escalate complex issues with detailed description of issues to higher- tier groups * Document each interaction * Track and… more
- Amentum (Washington, DC)
- …and resolve technical problems. You will ensure ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved ... ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored,...Escalate complex issues with detailed description of issues to higher- tier groups * Document each interaction * Track and… more
- TekSynap (Arlington, VA)
- …operations help desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech Control equipment such as ... the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier -II Work Center support...services. **REQUIRED QUALIFICATIONS** + Experience: + 5+ years with help desk support and operation in a… more
- Tesla Laboratories. Inc. (Washington, DC)
- …similar certifications desired + Experience with using ITSM Tools such as Ivanti or Remedy Help Desk is a plus + Azure VDI, Citrix experience preferred + ... Washington DC with FinCen Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and managing the IT infrastructure… more
- Chenega Corporation (Washington, DC)
- Systems Administrator ( Tier 2 Support - ServiceNow) Washington, DC Join our Talent Network Systems Administrator ( Tier 2 Support - ServiceNow) Washington, DC Are ... Agile Realtime Solutions (CARS) is seeking a Systems Administrator ( Tier 2 Support - ServiceNow) to provide technical support...and changes that cannot be resolved at the service desk level. + Administer and maintain ServiceNow, including workflow… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier -III support as required for advanced troubleshooting ... and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities while working on… more
- Lockheed Martin (Herndon, VA)
- …\- Experience with Red Hat Enterprise Linux or similar distros \- Prior Help Desk or technical customer service experience \- Experience with systems ... consideration\.** At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges\. Our… more
- CACI International (Annapolis Junction, MD)
- …**Responsibilities:** As a System Administrator, your key responsibilities will include: + Tier 1 ( Help Desk ) support for problem identification, ... day-to-day operations of IT systems, provide tiered support (from Help Desk to Escalation), and ensure the...diagnosis, and resolution. + Tier 2 (Escalation) support for more complex issues, providing… more
- Assertive Professionals (Hanover, MD)
- …+ Manages the daily activities of configuration and operation of IT systems + Provides Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of ... daily activities of configuration and operation of IT systems + Provides Tier I ( Help Desk ) problem identification, diagnosis and resolution of problems +… more
- Leidos (Laurel, MD)
- …**Provide support for** Implementation, troubleshooting, and maintenance for IT systems + **Provide Tier 1 ( Help Desk ) problem identification, diagnosis and ... candidate will work with less than 10 people supporting the Customer Service Desk to manage IT systems infrastructure and any process related to these systems.… more