- NANA Regional Corporation (Arlington, VA)
- …tools. + Travel to deliver training. + Provide Tier I and Tier II help desk support; respond to requests for assistance received either directly from ... of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the...as Bomgar. + Enter and resolve incidents assigned to Tier II in the ticketing system. + Thoroughly document… more
- TekSynap (Silver Spring, MD)
- …and resolve routine hardware and software issues. + Research questions using the FDA Help Desk Knowledge Base, the FDA Intranet, and other available information ... + Provide incident and problem management for all issues reported to the Help Desk by creating, updating, and managing requests. + Meet First Call Resolution… more
- Lockheed Martin (Herndon, VA)
- …\- Experience with Red Hat Enterprise Linux or similar distros \- Prior Help Desk or technical customer service experience \- Experience with systems ... consideration\.** At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges\. Our… more
- General Dynamics Information Technology (Elkridge, MD)
- …Secret SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Systems,Information Technology (IT) Systems ... operate. At GDIT, people are our differentiator. As a Helpdesk Technician you will help ensure today is safe and tomorrow is smarter. HOW A HELPDESK TECHNICIAN WILL… more
- CACI International (Annapolis Junction, MD)
- …**Responsibilities:** As a System Administrator, your key responsibilities will include: + Tier 1 ( Help Desk ) support for problem identification, ... day-to-day operations of IT systems, provide tiered support (from Help Desk to Escalation), and ensure the...diagnosis, and resolution. + Tier 2 (Escalation) support for more complex issues, providing… more
- Assertive Professionals (Hanover, MD)
- …+ Manages the daily activities of configuration and operation of IT systems + Provides Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of ... daily activities of configuration and operation of IT systems + Provides Tier I ( Help Desk ) problem identification, diagnosis and resolution of problems +… more
- Censeo Consulting Group (Washington, DC)
- …and federal security standards. Key responsibilities include: + Deliver responsive and knowledgeable Tier 2 help desk support for CSOD users, resolving ... At Censeo, we are looking for unique candidates whose passion and enthusiasm will help shape Censeo's client insights and workplace culture. Our staff have a wide… more
- Leidos (Odenton, MD)
- …Standard Operating Procedure documentation. + Experience servicing as a technical escalation resource for Tier 2 or Help Desk support personnel. + Excellent ... a small number of Windows domain controllers. + Support Helpdesk as the Tier 3 escalation point to the helpdesk team, providing expert-level troubleshooting and… more
- General Dynamics Information Technology (Chantilly, VA)
- …+ Effectively collaborates across teams to support program objectives + Debugs issues and provides tier 3 help desk support if needed **DESRED SKILLS AND ... people are our differentiator. As a software developer and help ensure the mission is never interrupted. At GDIT,...security of our nation as a software developer can help ensure the mission is never interrupted. At GDIT,… more
- Amentum (Hanover, MD)
- …Manages the daily activities of configuration and operation of IT systems + Provides Tier 1 ( Help Desk ) problem identification, diagnosis, and resolution of ... Are you interested in using your skills to help shape the Cyber, Security, & Intel space?...This candidate will have the opportunity to work and help maintain a development environment a large customer division.… more