- Systems Engineering Solutions Corporation (Alexandria, VA)
- …management of escalation across all tiers. Position Description: The Tier 2 Help Desk Specialist provides advanced technical assistance and problem ... contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk , ...to troubleshoot complex hardware, software, and network issues. The Tier 2 Specialist collaborates closely with … more
- Intelligent Waves (Fort Belvoir, VA)
- **Overview** Intelligent Waves is seeking a ** Tier 2 Help Desk Specialist ** to support a large-scale IT migration and ongoing operations for a ... operations. In this role, you will provide IT Service Desk support installing, operating, maintaining, troubleshooting, administrating, and cybersecurity defense… more
- CACI International (Reston, VA)
- Help Desk Specialist Job...the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier 3 ... Travel: None * * * CACI is seeking a Help Desk Specialist to join...supporting systems for visibility and communication purposes. Communicate with Tier 3 support partners for issue resolution. * Support… more
- M. C. Dean (Vienna, VA)
- …outcomes, improving lives, and changing the world for the better. We are seeking a ** Help Desk System Specialist ** to join our **Security and Electronic ... incoming issues to support ticket creation and assignment per tier level. + Follows up with customers and track...and 0+ Years of Relevant Experience **Relevant Experience:** + Help Desk Support Functions with a Combination… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …similar certifications desired + Experience with using ITSM Tools such as Ivanti or Remedy Help Desk is a plus + Azure VDI, Citrix experience preferred + ... Corner area) with FinCen Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and managing the IT infrastructure… more
- TekSynap (Springfield, VA)
- …supports the Service Desk [duty hours 9:00am-6:00pm] and reports to the Service desk Administrator. The position can execute all tier 1 and 2 service ... aptitude. + Excellent communication skills. **Overview** We are seeking a Senior IT Specialist /Service Desk Lead to join our team supporting a government… more
- CoStar Realty Information, Inc. (Richmond, VA)
- Senior IT Support Specialist - Richmond, VA Job Description **Overview** CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real ... estate. We are looking for a Senior IT Support Specialist to join our team. In this role, you...to join our team. In this role, you will help improve the productivity of CoStar Group employees by… more
- Exeter Government Services, LLC (Newport News, VA)
- …development effort. This contract consists of four distinct areas: Analysis, Reviews, Training, and Tier 2 help desk support. Preference in hiring will be ... Information Systems Training Specialist - Intermediate Labor Category: Information Systems Training Specialist - Intermediate Location: Fort Eustis, Virginia… more
- CACI International (Chantilly, VA)
- …IT operations in lieu of formal education. + Minimum 3 years of experience in Help Desk support, IT service desk , or systems administration roles. + ... as HP OpenView or CA Concord. + HDI Customer Help Desk Analyst certification or equivalent. +...Desk Analyst certification or equivalent. + Microsoft Office Specialist certification or demonstrable proficiency with Office suite. +… more
- Leidos (Lorton, VA)
- …resolving infrastructure-related issues. + Work with all stakeholders including the Enterprise Help Desk (EHD), Business Analysts, Project Managers, and other ... KBAs, training materials, etc.,) when needed for the EHD Tier 1 team and Program end users related to...as ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) are a plus. + A solid understanding… more