- Alfred University (Alfred, NY)
- The Helpdesk Technician will collaborate with the Helpdesk Manager, System Administrator, Network Manager, ITS Trainer, and Desktop Technicians to resolve ... of security and accuracy + Supervise, hire and train Helpdesk and Lab student workers + Complete work schedule...and Lab student workers + Complete work schedule for Helpdesk and Lab student workers + Oversee all lab… more
- Heritage Ministries (Gerry, NY)
- …all that we do. Heritage Ministries is in growth mode and currently seeking a Helpdesk Technician to join our team! The Helpdesk Technician is responsible for ... problems, installing hardware and software solutions and supporting the internal IT Helpdesk . Tasks include end user support, performing PC maintenance, upgrades and… more
- TEKsystems (Wappingers Falls, NY)
- …attendance Skills: networking protocols, network troubleshooting, troubleshooting, helpdesk troubleshooting, desktop troubleshooting, customer service oriented, ... network connectivity, wireless network Top Skills Details: networking protocols,network troubleshooting,troubleshooting, helpdesk troubleshooting,desktop troubleshooting,customer service oriented Additional Skills & Qualifications:… more
- Genesee Community College (Batavia, NY)
- …registered) Posted On: Wed May 24 2023 Job Description: GENERAL FUNCTIONS The HelpDesk Technician will serve as the first point of contact for our community ... long periods of time and lift 50lbs Additional Information: Work Schedule / Availability: Helpdesk hours are Mon - Friday 8am - 4pm Contact Information: If you have… more
- CACI International (Rome, NY)
- Helpdesk Support Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee Type: Regular Percentage ... of Travel Required: Up to 10% Type of Travel: Local * * * **Selected candidate for hire MUST have their TS/SCI prior to hire.** **What You'll Get to Do:** + Responsible for collection of incident information through customer conversation, and self-service… more
- City of New York (New York, NY)
- …The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service agency that manages procurement citywide, from planning and release of agency ... solicitations to payment of vendors. Annually, agencies procure billions in products and services from a diverse pool of vendors that represent various industries. MOCS therefore aims to ensure that the procurement process remains fair, transparent, efficient… more
- New York Botanical Garden (Bronx, NY)
- …Duties & Responsibilities: + Assist employees with computer related issues (via helpdesk , Teams, phone, and email) + Manage the flow, prioritization, and assignment ... of helpdesk tickets and requests + Manage installations, upgrades and...systems + Assist in the selection process for new helpdesk related solutions + Author or edit user guides… more
- TEKsystems (New York, NY)
- …CANDIDATE MUST HAVES: + Ability to work on W2 + Prior call center or remote helpdesk experience in a high volume enviroment + Local to NYC In speaking with the ... for submission to problem management process Skills: Service Desk, Help Desk, Helpdesk , windows 7, windows 10, active directory, ticketing system, password reset,… more
- HO Penn Machinery Company (Poughkeepsie, NY)
- …organizational and multi-tasking skills Responsibilities: Supervise daily operations of the helpdesk + Create & manage escalation procedures and ensure service ... levels are maintained + Manage helpdesk tickets & incidents to ensure timely completion of...manner + Determine/resolve or escalate assigned problems and update helpdesk as required + Assist Systems and Network Manager… more
- Sprinklr (New York, NY)
- …of all support service desk activities and managing the overall day-to-day IT Helpdesk + Serve as an escalation point for any outstanding helpdesk -related ... to achieve optimum resolution and closure + Review and report IT Helpdesk ticketing system metrics to IT leadership, suggesting necessary changes or modifications… more